Operations Training Specialist

Ambu Sdn Bhd; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Ambu Sdn Bhd in Penang, Malaysia, is seeking an Operations Training Specialist to manage end-to-end training for Blue Collar and Indirect Blue Collar staff. You will ensure onboarding, job-specific, compliance, quality, safety, and skills training are delivered and recorded in the QMS.

You will develop annual training plans, schedule sessions, coordinate with trainers and departments, maintain training records, evaluate effectiveness, and support audit readiness.

Qualifications

• Bachelor's degree in a related field.
• Experience in training administration and learning coordination.
• Knowledge of QMS processes and document control.
• Experience supporting Blue Collar and Indirect Blue Collar populations.
• Proficiency with Microsoft Office; familiarity with LMS or HR systems.

Responsibilities

• Coordinate and administer internal and external training programs for Blue Collar and Indirect Blue Collar employees, including job certification, refresher, cross-training, compliance, quality, safety, and skills-development activities.
• Develop, consolidate, and maintain the annual training plan based on competency requirements, departmental needs, production priorities, QMS requirements, audit findings, process changes, and identified skills gaps.
• Schedule training sessions, arrange venues and materials, confirm trainers and participants, manage attendance, and communicate training schedules to employees, supervisors, and relevant stakeholders.
• Administer training activities in accordance with the QMS, controlled procedures, work instructions, document-control requirements, and applicable regulatory or certification standards.
• Maintain complete, accurate, and traceable training records, competency matrices, attendance records, assessments, certifications, and supporting evidence in the approved system or repository.
• Coordinate and monitor training effectiveness evaluations through knowledge checks, practical assessments, supervisor observations, performance monitoring, quality indicators, or other approved methods.
• Track overdue training, failed assessments, expired certifications, and competency gaps; coordinate retraining or corrective actions and follow through to closure.
• Prepare training evidence and reports for internal, customer, regulatory, and certification audits, and support the timely closure of training-related observations or non-conformities.
• Monitor and report training completion, compliance, effectiveness, overdue items, competency status, and other agreed learning metrics.
• Identify opportunities to improve training administration, learning accessibility, record accuracy, standardisation, and the effectiveness of training processes for the target employee groups.
• Provide clear guidance to employees and supervisors on training requirements, schedules, assessments, and certification status, using practical and accessible communication.

Skills

Training administration

Training planning

Stakeholder management

QMS compliance

Record keeping

Analytics

Education

Bachelor's degree in HR / L&D

Tools

Learning Management System

Microsoft Office

Job description

Ambu A/S is currently looking for a Operations Training Specialist to be based in Penang, Malaysia.

This role is responsible for the end-to-end administration, coordination, monitoring, and continuous improvement of internal and external training for Blue Collar and Indirect Blue Collar employees. The role ensures that employees receive the required onboarding, job-specific, compliance, quality, safety, and skills training in accordance with operational needs, the Quality Management System (QMS), and applicable procedures. The position maintains accurate training records, coordinates annual and departmental training plans, and evaluates training effectiveness to support workforce competence and audit readiness.

Key Responsibilities

Training administration: Coordinate and administer internal and external training programs for Blue Collar and Indirect Blue Collar employees, including job certification, refresher, cross-training, compliance, quality, safety, and skills-development activities.

Training planning: Develop, consolidate, and maintain the annual training plan based on competency requirements, departmental needs, production priorities, QMS requirements, audit findings, process changes, and identified skills gaps.

Training coordination: Schedule training sessions, arrange venues and materials, confirm trainers and participants, manage attendance, and communicate training schedules to employees, supervisors, and relevant stakeholders.

QMS compliance: Administer training activities in accordance with the QMS, controlled procedures, work instructions, document-control requirements, and applicable regulatory or certification standards.

Training records: Maintain complete, accurate, and traceable training records, competency matrices, attendance records, assessments, certifications, and supporting evidence in the approved system or repository.

Training effectiveness: Coordinate and monitor training effectiveness evaluations through knowledge checks, practical assessments, supervisor observations, performance monitoring, quality indicators, or other approved methods.

Gap closure: Track overdue training, failed assessments, expired certifications, and competency gaps; coordinate retraining or corrective actions and follow through to closure.

Audit readiness: Prepare training evidence and reports for internal, customer, regulatory, and certification audits, and support the timely closure of training-related observations or non-conformities.

Reporting: Monitor and report training completion, compliance, effectiveness, overdue items, competency status, and other agreed learning metrics.

Continuous improvement: Identify opportunities to improve training administration, learning accessibility, record accuracy, standardisation, and the effectiveness of training processes for the target employee groups.

Employee support: Provide clear guidance to employees and supervisors on training requirements, schedules, assessments, and certification status, using practical and accessible communication.

Qualifications and Experience

Bachelor's degree in Human Resources, Learning and Development, Business Administration, Operations, IT or any related field.

Relevant experience in training administration, learning coordination, or a similar role in a manufacturing or regulated environment.

Practical knowledge of QMS processes, training controls, document control, competency requirements, and audit evidence.

Experience supporting Blue Collar and Indirect Blue Collar employee populations is strongly preferred.

Experience maintaining training matrices, learning records, certification status, and compliance reports.

Proficiency in Microsoft Office applications; experience with a Learning Management System, HR system, or electronic QMS is an advantage.

Knowledge and Competencies

Strong planning, coordination, and administrative discipline.

Good understanding of adult learning principles and practical workplace training.

High attention to detail, data accuracy, confidentiality, and record traceability.

Working knowledge of QMS requirements.

Strong stakeholder management and follow-up skills.

Clear written and verbal communication, with the ability to explain requirements to employees at different literacy and skill levels.

Analytical ability to interpret completion data, assessment results, quality trends, and competency gaps.

Continuous-improvement mindset, with a practical and service-oriented approach

About Ambu

Since 1937, breakthrough ideas have driven our work to bring efficient healthcare solutions to life within our fields of excellence: Anaesthesia, Patient Monitoring & Diagnostics and Emergency Care. Millions of patients and healthcare professionals worldwide depend and rely on the functionality and performance of our products.

We are dedicated to improving patient safety and determined to advance single-use devices.

The manifestations of our efforts range from early inventions like the Ambu Bag resuscitator and the legendary BlueSensor electrodes to our latest landmark solutions such as the aScope endoscope - the world's first single-use flexible video scope. Our commitment to bringing new ideas and superior service to our customers has made Ambu one of the most recognised medico-technical companies in the world.

Our head office is situated near Copenhagen in Denmark. Ambu employs approximately 4,200 people in Europe, North America, and the Asia Pacific.

For more information, please visit www.ambu.com.

About Ambu

Since 1937, breakthrough ideas have driven our work to bring efficient healthcare solutions to life within our fields of excellence: Anaesthesia, Patient Monitoring & Diagnostics and Emergency Care. Millions of patients and healthcare professionals worldwide depend and rely on the functionality and performance of our products.

We are dedicated to improving patient safety and determined to advance single-use devices.

The manifestations of our efforts range from early inventions like the Ambu Bag resuscitator and the legendary BlueSensor electrodes to our latest landmark solutions such as the aScope endoscope - the world's first single-use flexible video scope. Our commitment to bringing new ideas and superior service to our customers has made Ambu one of the most recognised medico-technical companies in the world.

Our head office is situated near Copenhagen in Denmark. Ambu employs approximately 4,200 people in Europe, North America, and the Asia Pacific.

For more information, please visit www.ambu.com.

What can I earn as a Training Specialist