Operations Team Lead & Performance Coach (Korean/English)

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 122,760 - 167,400; Full time

Benefits offered by this job

Performance related bonus

Annual Leave 15 days

Medical Leave 14 days

Medical and hospitalization coverage

Job summary

Scicom MSC Berhad in Kuala Lumpur is hiring a team supervisor to manage a group of Technical Support Executives. This role involves meeting performance targets, providing ongoing coaching to team members, and ensuring excellent customer service. Candidates should have a degree and demonstrate leadership, integrity, and a track record of performance. The position offers a salary between RM 11,000 to RM 15,000, a performance bonus, and benefits including annual and medical leave.

Qualifications

• Minimum 12 months in the current position with excellent disciplinary and performance track record.
• Dynamic, highly motivated and result-oriented team player.
• Ability to work independently in a challenging environment.

Responsibilities

• Manage, supervise and lead a team of Technical Support Executives.
• Provide coaching, training, and constructive feedback.
• Attend to high level customer escalation calls.

Skills

Leadership traits

Interpersonal skills

Technical expertise (L2.0)

Spoken and written Korean

Spoken and written English

Education

Degree or equivalent professional qualification

Job description

Scicom MSC Berhad in Kuala Lumpur is hiring a team supervisor to manage a group of Technical Support Executives. This role involves meeting performance targets, providing ongoing coaching to team members, and ensuring excellent customer service. Candidates should have a degree and demonstrate leadership, integrity, and a track record of performance. The position offers a salary between RM 11,000 to RM 15,000, a performance bonus, and benefits including annual and medical leave.