Sales Team Leader

Teleperformance Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Career progression

Training & development

Flexible working

Health & wellness

Job summary

Teleperformance Malaysia Sdn Bhd in Kuala Lumpur is seeking a Sales Team Leader to guide a high-performing sales team, drive revenue growth and ensure customer satisfaction. The role involves coaching, reporting, and collaborating across departments to meet targets in a fast-paced BPO environment.

The ideal candidate has 3–5 years in sales or customer service, with at least 2 years in supervision, strong leadership, and excellent communication.

Qualifications

• Minimum 3–5 years of experience in a sales or customer service environment.
• At least 2 years in a supervisory or team leader role.
• Proven track record of meeting and exceeding sales targets and KPIs.
• Strong leadership and interpersonal skills with the ability to motivate and develop team members.
• Excellent communication and presentation skills, both written and verbal.
• Proficiency in CRM systems and Microsoft Office applications.
• Experience in BPO is desirable and beneficial.

Responsibilities

• Lead, supervise and motivate a team of sales representatives to achieve and exceed monthly and quarterly sales targets
• Provide coaching, training and development opportunities to team members
• Monitor team performance through KPIs and implement corrective actions
• Conduct regular one-to-one meetings and performance reviews
• Ensure adherence to policies, procedures and quality standards
• Handle escalated customer issues and complaints
• Collaborate with other departments to support sales initiatives
• Prepare and present reports on team performance and forecasts
• Participate in recruitment and onboarding of new sales team members
• Foster a positive team culture and customer-centric approach

Skills

Leadership

Coaching

CRM systems

Communication skills

English fluency

Team motivation

BPO experience

Tools

CRM software

Microsoft Office

Job description

About the role

Reporting to the Sales Manager, we are seeking a Sales Team Leader to join Teleperformance Malaysia Sdn Bhd in Kuala Lumpur. This is a full-time position that offers an excellent opportunity to lead and develop a high-performing sales team whilst driving revenue growth and customer satisfaction. As a Sales Team Leader, you will be instrumental in motivating your team, implementing sales strategies, and ensuring targets are consistently met. This role is critical to the success of our sales operations and directly impacts the company's commercial objectives.

Key responsibilities

• Lead, supervise and motivate a team of sales representatives to achieve and exceed monthly and quarterly sales targets
• Provide coaching, training and development opportunities to team members to enhance their sales skills and product knowledge
• Monitor team performance through key performance indicators (KPIs) and implement corrective actions where necessary
• Conduct regular one-to-one meetings and performance reviews with team members to identify strengths and areas for improvement
• Ensure adherence to company policies, procedures and quality standards across the team
• Handle escalated customer issues and complaints to maintain customer satisfaction and retention
• Collaborate with other departments to support sales initiatives and resolve operational challenges
• Prepare and present reports on team performance, sales metrics and forecasts to senior management
• Participate in recruitment and onboarding of new sales team members
• Foster a positive team culture and promote a customer-centric approach throughout the sales operation

What we're looking for

• Minimum 3-5 years of experience in a sales or customer service environment, with at least 2 years in a supervisory or team leader role
• Proven track record of meeting and exceeding sales targets and KPIs
• Strong leadership and interpersonal skills with the ability to motivate and develop team members
• Excellent communication and presentation skills, both written and verbal
• Proficiency in customer relationship management (CRM) systems and Microsoft Office applications
• Ability to analyse sales data and generate actionable insights to drive business growth
• Strong problem-solving skills and ability to handle challenging situations with composure
• Knowledge of the call centre and customer service industry is desirable
• Fluency in English, additional languages are a plus.
• A commitment to continuous learning and professional development
• Prefer to have experiences in BPO.

What we offer

Teleperformance Malaysia Sdn Bhd is committed to providing a supportive and rewarding work environment. We offer competitive remuneration packages, performance-based incentives and opportunities for career progression within our growing organisation. Our employees benefit from comprehensive training and development programmes designed to enhance their skills and advance their careers. We prioritise the wellbeing of our team through flexible working arrangements where possible, health and wellness initiatives, and a collaborative workplace culture. We value diversity and inclusion and encourage applications from all qualified candidates.

About us

Teleperformance Malaysia Sdn Bhd is a leading provider of customer experience and business process management solutions. With a global presence and a commitment to excellence, we partner with some of the world's largest organisations to deliver exceptional customer service and support. Our mission is to create meaningful connections between our clients and their customers through innovative solutions, skilled professionals and cutting-edge technology. We foster a culture of innovation, teamwork and continuous improvement, where employees are empowered to develop their careers and make a real impact on our business success.