Operations Manager, Securities Services

HSBC; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

HSBC is seeking an ambitious Manager Operations to join the UK Securities Services team in Malaysia, focusing on securities lending and operational risk management. The role emphasizes leadership across cross‑functional teams, governance, and continuous improvement of processes to support business targets.

You will manage client relationships, drive service excellence, and lead risk and control activities, while ensuring compliance and effective MI reporting across global markets.

Qualifications

• Experience in securities lending and related settlement processes.
• Strong knowledge of operational risk management and controls.
• Proven leadership and staff development abilities.
• Ability to manage multiple markets and time zones.

Responsibilities

• Provide client service and resolve issues to ensure high customer satisfaction.
• Lead and develop team, drive change and process improvements.
• Oversee operations and ensure continuity of leadership and delivery.
• Drive contingency planning and risk assessments in line with framework.
• Ensure governance, compliance, and audit readiness across the function.
• Produce timely management information and performance reporting.

Skills

Securities Lending

Operational Risk

Leadership

Stakeholder Mgmt

Process Improvement

MI Reporting

Regulatory Compliance

Change Management

Education

Post-graduate diploma or degree

Job description

HSBC is seeking an ambitious Manager Operations to join the UK Securities Services team in Malaysia, focusing on securities lending and operational risk management. The role emphasizes leadership across cross‑functional teams, governance, and continuous improvement of processes to support business targets.

You will manage client relationships, drive service excellence, and lead risk and control activities, while ensuring compliance and effective MI reporting across global markets.