Operations Manager, Retail (Basic + Incentive）

RISEGROUPE SDN. BHD.; Bayan Lepas; On-site; MYR 180,000 - 260,000; Full time

Benefits offered by this job

Yearly performance bonus

Quarterly incentives

Promotion opportunities

Monthly travel allowance

Medical benefit

Company trips & team activities

Job summary

Lokalteez, a brand by Risegroupe Sdn Bhd, seeks an Operations Manager to oversee end-to-end store operations and optimize supply chain across multiple outlets in Malaysia. The role focuses on maintaining high service standards, managing inventory, and achieving growth targets.

You will lead a team, coordinate with sales, marketing and design, and drive efficiency with cost-saving initiatives while ensuring compliance and safety across all venues.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management or related field.
• Minimum 5 years of experience in retail/operations management.
• Willingness to travel to outlets across locations.

Responsibilities

• Oversee daily store operations across multiple outlets to ensure standards and SOP adherence.
• Manage inventory flow, stock levels and product availability to meet sales demand.
• Monitor store performance via KPIs such as sales per store and cost efficiency.
• Coordinate with sales, marketing and design teams for campaigns and promotions.
• Lead, train and support outlet managers and staff to deliver excellent customer service.
• Develop and implement operational improvements to boost efficiency and reduce costs.
• Ensure compliance with policies, health & safety, and legal regulations.

Skills

Leadership

Retail Operations

Inventory Management

KPI Tracking

Staff Training

Education

Bachelor's Degree

Diploma

Tools

MS PowerPoint

MS Excel

Job description

The journey of an innovative LOCAL BRAND - Lokalteez

We were inspired by superb and timeless brands like Levi’s and Vans, a brand that carries meaningful and high-quality products. Their brands are internationally recognised and they made their names for 1 single great product.

This is what Lokalteez aspires to be, 1 single GREAT product, our Jersey! We dream of producing the most inclusive and timeless designs of jersey and spread the message to the rest of the world.

Our brand has retail footprints in more than 12 shopping malls all over Malaysia, including East Malaysia. We are aggressively pushing the brand to be extraordinary. In our bid, we welcome the best talent to grow together and see the brand grow internationally.

Who are we looking for?

We seek a Operations Manager ready to oversee end to end operations for Lokalteez ensuring seamless store operations, leading a strong operation team and optimize supply chain in support of day-to-day operation and ultimately achieve our growth target.

Why join us today?

Yearly performance bonus

Quarterly Incentives

Opportunity for promotion

Monthly transport/travel allowance

Outpatient medical benefit

Company trip & team activities

Positive, young and energetic team

What you need to do:

Oversee daily store operations across multiple outlets to ensure compliance with company standards and SOP.

Manage inventory flow, stock levels, and product availability to meet sales demand.

Monitor store performance and operational KPI (sales per store, cost efficiency, manpower utilisation).

Coordinate with sales, marketing, and design teams to support campaigns, launches, and promotions at retail level.

Lead, train, and support outlet managers and staff to deliver excellent customer service.

Develop and implement operational improvements to enhance efficiency and reduce costs.

Ensure compliance with company policies, health & safety, and legal regulations.

Ensure smooth daily operations of the retail store, maintaining high standards of customer service and store performance.

Demonstrate strong proficiency in Microsoft PowerPoint and Microsoft Excel for reporting and presentations.

Monitor and follow up on individual staff performance, providing guidance and support for improvement.

Conduct regular sales analysis to identify trends, track targets, and recommend strategies for growth.

What we need from you:

Bachelor’s Degree/Diploma in Business Administration, Operations Management, or related field.

Minimum 5 years of experience in retail/operations management.

Strong organisational, leadership, and problem-solving skills.

Experience managing multi-store operations is a strong advantage.

Experience in apparel or retail industry is a strong advantage.

Requires travelling to outlets in various locations.

Lokalteez, a brand by Risegroupe Sdn Bhd, is here to transform local fashion retail. With a combined 25 years of industry experience, we bring together style, comfort, and creativity to deliver apparel that’s fresh, inspiring, and proudly Malaysian. From trend-driven collections to collaborations with local designers, Lokalteez is redefining everyday fashion—making it accessible, stylish, and made for everyone.

Lokalteez, a brand by Risegroupe Sdn Bhd, is here to transform local fashion retail. With a combined 25 years of industry experience, we bring together style, comfort, and creativity to deliver apparel that’s fresh, inspiring, and proudly Malaysian. From trend-driven collections to collaborations with local designers, Lokalteez is redefining everyday fashion—making it accessible, stylish, and made for everyone.