Operations Lead & Team Coach

Crédit Agricole Group; Putrajaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

Crédit Agricole Group in Malaysia is hiring an Assistant Team Manager for FAM Malaysia to support the team lead in day-to-day operations, coordinating tasks, and ensuring efficient workflows.

You will coach staff, update SOPs, monitor performance, and collaborate with IT, Risk, and business units to maintain accuracy and drive continuous improvement.

This role emphasizes accountability, learning, and a proactive approach to data flow and operation challenges within the team.

Responsibilities

• Production and Supervision: Assist the Team Manager in overseeing daily operations of the FAM team to ensure smooth and efficient workflows.
• Coordinate and monitor team tasks, including shift scheduling, leave management, and capacity planning, to maintain adequate coverage and meet deadlines
• Support and guide team members through coaching, training, and knowledge sharing to enhance skills, performance, and development.
• Maintain and update standard operating procedures (SOPs), process workflows, and ensure accurate documentation for operational continuity.
• Monitoring and Escalation: Serve as the first point of escalation for operational issues within the team, assisting in timely identification and resolution of data flow anomalies.
• Collaborate closely with IT, Data Engineering, Risk, Business units, and other stakeholders to resolve technical and operational challenges.
• Assist in implementing and maintaining monitoring tools, alert systems, and exception handling workflows to support proactive issue detection.
• Support regular reporting on team performance, operational metrics, incident trends, and KPIs to leadership for informed decision-making.
• Risk Management: Promote a culture of continuous improvement by identifying inefficiencies and recommending solutions to reduce operational risks
• Ensure compliance with internal policies, regulatory requirements, risk management frameworks, and governance standards.
• Assist in audit preparation and readiness by maintaining control documentation and supporting internal and external audit processes.

Job description

Crédit Agricole Group in Malaysia is hiring an Assistant Team Manager for FAM Malaysia to support the team lead in day-to-day operations, coordinating tasks, and ensuring efficient workflows.

You will coach staff, update SOPs, monitor performance, and collaborate with IT, Risk, and business units to maintain accuracy and drive continuous improvement.

This role emphasizes accountability, learning, and a proactive approach to data flow and operation challenges within the team.