AML Team Lead — Data-Driven Coach & Strategy Lead

Teleperformance; Subang Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Teleperformance in Malaysia invites applications for a Team Lead role focused on guiding a high-performing unit in BFSI/KYC environments. The candidate will mentor staff, drive analytics, and coordinate with stakeholders to implement action plans that improve service quality and compliance outcomes.

The position emphasizes strategic thinking, data-driven decision making, and delivering measurable improvements in a fast-paced setting, with a strong focus on user experience for clients and

Qualifications

• Bachelor’s degree or equivalent diploma.
• Minimum 2–3 years of people management experience as TL.
• Experience in BFSI, AML and KYC.
• Ability to deliver feedback and coaching from quality data to stakeholders.
• Able to spot trends in data and drive insights.
• Strategic thinker with strong analytical and problem-solving skills.
• Collaborates with client and internal stakeholders on action plans.
• Significant experience in a fast-paced environment.
• Passion for an excellent user experience.

Responsibilities

• Provide mentorship, guidance, and career development to team members. Lead a high-performing team through a transition to build problem solving and analytics capabilities.
• Establish team goals and work with direct reports on execution strategies and results.
• Deliver projects involving quantitative analysis, industry research, and strategy development with global teams.
• Identify actionable insights, recommend actions, and influence team strategy.
• Set clear sales targets for individuals and team, and work to exceed them.
• Manage day-to-day activities of the team.
• Empower team members with skills to improve confidence and product knowledge.
• Conduct quarterly performance reviews.

Skills

People management

Data analysis

Feedback & coaching

Stakeholder collaboration

Trend spotting

Strategic thinking

Customer experience

Actionable insights

Education

Bachelor’s degree or equivalent diploma

Job description

Teleperformance in Malaysia invites applications for a Team Lead role focused on guiding a high-performing unit in BFSI/KYC environments. The candidate will mentor staff, drive analytics, and coordinate with stakeholders to implement action plans that improve service quality and compliance outcomes.

The position emphasizes strategic thinking, data-driven decision making, and delivering measurable improvements in a fast-paced setting, with a strong focus on user experience for clients and