Operations - Kota Bharu (Executive)

Lonpac Insurance Bhd; Kota Bharu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable insurance company in Kota Bharu, Kelantan is seeking a dedicated individual for claims handling. The ideal candidate will possess a Bachelor’s degree in a related field and strong communication skills. Responsibilities include updating claims files, liaising with adjusters and solicitors, and preparing documentation. Candidates must be proficient in spoken and written English. This role offers the opportunity to work in a dynamic environment while ensuring fair claim settlements.

Qualifications

• Bachelor’s degree holder in related discipline.
• Possess strong communication, interpersonal and analytical skills.
• Meticulous and able to handle multi-task as well as meeting deadlines.
• Proficient in both spoken and written English.

Responsibilities

• Check, verify and update new claims files and payments.
• Liaise and work with Loss Adjusters or Solicitors.
• Vet through claims documentation to recommend fair settlement.
• Attend to inquiries via phone call/email/letter.

Skills

Strong communication skills

Interpersonal skills

Analytical skills

Organizational skills

Proficiency in English

Education

Bachelor’s degree in a related discipline

Job description

Lonpac Insurance Bhd – Kota Bharu, Kelantan

• Bachelor’s degree holder in related discipline.
• Possess strong communication, interpersonal and analytical skills.
• Well organised, meticulous and able to handle multi-task as well as meeting deadlines.
• Proficient in both spoken and written English.
• Check, verify and update new claims files and payments.
• Key in data and update Revision & Adjustment.
• Liaise and work with Loss Adjusters or Solicitors.
• Key in data and authorize new claims, claims development and claims payment in CAB system.
• Appoint/liaise/work with Loss Adjusters/Solicitors of Loss Adjusters.
• Vet through relevant claims documentation and/or adjuster’s report to recommend fair settlement in accordance to the policy terms and conditions.
• Prepare write-up, check offer letters and discharge vouchers.
• Prepare carious types of letters.
• Liaise and handle all correspondences received from the Insured/Claimant/Brokers/Agents/Branches and etc.
• Attend to the Insured/Claimant/Brokers/Agents/Branches and etc on their enquiries via phone call/in-coming email/letter and to provide assistance relating to any claims matter.
• Sort, list, scan documents and locate for claims files.
• Conduct claims files reviews periodically.