Operations Executive @ Hako Hotel Austin

OTTOTREE HOTELS & RESORTS SDN BHD; Johor Bahru; On-site; MYR 56,000 - 89,000; Full time

Job summary

Hako Hotel Austin in Johor Bahru is seeking an energetic Operations Executive to oversee daily hotel operations and deliver exceptional guest experiences. You will lead a lean on-site team across front office, housekeeping and maintenance, coordinating with the corporate office to ensure smooth operations and adherence to brand standards.

3–5 years in hotel operations with 1–2 years in a supervisory role are required; experience in boutique or lifestyle properties is a plus.

Qualifications

• 3–5 years in hotel operations, with 1–2 years in a supervisory role.
• Experience in frontline hotel roles such as front office/housekeeping is preferred.
• Boutique or lifestyle hotel experience is a plus.
• Hands-on leadership with ability to manage a small team.
• Strong guest service, communication and problem-solving skills.

Responsibilities

• Oversee day-to-day front office and housekeeping workflows to ensure smooth guest arrivals and departures.
• Lead, train, schedule and motivate a lean, cross-trained on-site team.
• Conduct quality inspections of guest rooms and public spaces to maintain brand standards.
• Act as on-site host for VIP guests and promptly resolve guest issues.
• Coordinate routine maintenance tasks and safety measures for the property.
• Collaborate with corporate office to implement policies and monitor local labor hours.

Skills

Team leadership

Guest service

Front office operations

Problem solving

Communication

Tools

Property Management System (PMS)

Job description

Operations Executive @ Hako Hotel Austin

We are looking for a hands-on and energetic Operations Executive to oversee the day-to-day operations of our boutique hotel in Johor Bahru.

You will lead a lean, cross-trained on-site team and be responsible for front office operations, housekeeping standards, guest experience, and property maintenance. Our corporate office provides centralized support in Finance, HR, Sales, Marketing and Revenue Management, allowing you to focus on delivering smooth operations and excellent guest experiences.

Key Responsibilities

• Daily Operations: Oversee the day-to-day front office and housekeeping workflows to ensure seamless guest arrivals, stays, and departures.
• Team Leadership: Recruit, train, schedule, employee retention and motivate a lean, cross-trained team of front desk, housekeeping and maintenance professionals.
• Quality Assurance: Conduct daily inspections of guest rooms and public spaces to ensure strict adherence to our brand’s design and cleanliness standards.
• Guest Relations: Serve as the primary on-site host, personally greeting VIPs and resolving any guest issues swiftly and empathetically.
• Property Care: Coordinate routine and preventative maintenance tasks to keep our rooms and public areas physical asset in pristine condition. Prioritize security and safety of the property.
• Corporate Alignment: Partner closely with the corporate office to implement operational policies, report on daily room status, and manage local labor hours against occupancy.

Requirements

• Minimum 3-5 years of experience in hotel operations, with at least 1-2 years in a supervisory or leadership role.
• Candidates with experience as a Front Office Manager, Executive Housekeeper, Assistant Front Office Manager, Assistant Executive Housekeeper or Supervisor are encouraged to apply.
• Experience in lifestyle, boutique, independent or limited-service hotels is an added advantage.
• Hands-on and proactive leadership style with the ability to work closely with a small team.
• Strong problem-solving, communication and guest service skills.
• Comfortable handling multiple operational tasks in a fast-paced environment.
• Familiar with Property Management Systems (PMS) and digital hotel tools.
• Willing to be actively involved in day-to-day hotel operations.

- we regret that only shortlisted candidates will be notified -