Operations Executive

Rigel Technology; Selangor; On-site; MYR 50,000 - 70,000; Full time

Job summary

Jora Malaysia is seeking an Operations Executive to manage end-to-end order fulfilment, coordinating inventory, logistics, production and customer needs.

Responsibilities include reviewing orders, forecasting supply and demand, and ensuring compliance with contracts and company policies. You will work with internal teams to optimize processes, resolve issues and drive customer satisfaction in a fast-paced environment.

Qualifications

• Must have strong planning abilities and attention to detail.
• Excellent written and verbal communication skills.
• Proactive problem solving and customer-centric mindset.

Responsibilities

• Review all orders for inventory availability and delivery date requirements.
• Manage customer accounts, ensuring inquiries and orders are processed per requirements and policies.
• Supervise and coordinate day-to-day operations to meet organizational goals.
• Develop and implement operational policies and procedures.
• Review contracts and agreements to ensure obligations are met.
• Manage order fulfilment planning, including forecasting, inventory, and execution of orders.
• Hold regular meetings with internal departments to review project, production, and procurement updates.
• Provide analysis and solutions for overcoming shortfalls from targets.

Skills

Planning

Communication

Problem solving

Analytical

Proactive

Customer service

Results-oriented

Tools

SAP

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Operations Executive will be responsible for managing the end-to-end order fulfilment process, ensuring smooth coordination between inventory, logistics, production, and customer requirements. This role involves reviewing orders, monitoring delivery timelines, forecasting supply and demand, and ensuring all operational activities adhere to company policies and contractual obligations. You will work closely with internal departments to resolve issues, improve processes, and support overall operational efficiency and customer satisfaction.

Responsibilities:

• Review all orders for inventory availability and delivery date requirements.
• Manage customer accounts, ensuring inquiries and orders are processed according to customer requirements and company policies.
• Supervise and coordinate day-to-day operations to meet organizational goals.
• Develop and implement operational policies and procedures.
• Review contracts and agreements to ensure obligations are met.
• Manage the Order Fulfillment operations planning process, including supply/demand forecasting, inventory management, and executing customer orders.
• Conduct regular meetings with internal departments to review project, production, and procurement updates.
• Provide analysis and solutions for overcoming shortfalls from targets.

Requirements:

• Minimum 2 years of relevant experience in the same capacity preferably in building industry with knowledge of contractual terms and agreements.
• Possess working knowledge and experience in SAP system.
• Meticulous in planning, good communication and problem solving skills.
• Analytical, proactive, customer service oriented and result-driven.