Operations Coordinator

American President Lines; Malaysia; On-site; MYR 117,924 - 176,886; Full time

Job summary

American President Lines is seeking an Operations Coordinator based in Penang, Malaysia. The role involves being the first point of contact for customers and supply chain stakeholders, managing customer orders and transport bookings, and monitoring compliance with work standards.

Other key responsibilities include handling customer requests, ensuring timely updates from suppliers and carriers, and supporting the preparation of reports and KPI analysis.

Qualifications

• First point of contact for customers and stakeholders in operations.
• Experience in handling customer orders and transport bookings.
• Ability to monitor compliance with work standards.

Responsibilities

• Handle customer requests and supply chain incidents.
• Ensure timely event tracking updates from suppliers and carriers.
• Provide input for reporting and performance measurement.

Job description

Operations Coordinator

Location: Penang, MY

Day to day Operations

• First point of contact for customers, carriers, suppliers, and other supply chain stakeholders during day-to-day business
• Handle customer's orders including related documentation, and transport booking with carriers according to specified routing and service level
• Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions

Request and Incident Management

• Handling of customer requests and supply chain incidents / disruptions
• Inform / highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise

Visibility and Event Management

• Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers
• Follow up on missing events and investigate data inconsistencies

Support reporting and performance measurement

• Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviews
• Support analysis of standard KPIs and reports and identify / suggest areas for improvement
• Support the on-boarding of new suppliers to ensure successful origin global order, event and SOP compliance.

Process Governance

• Act in accordance with all relevant CLL SOP, Work Instructions and job specific procedures
• Support implementation of changes to processes or policies as determined by the process owners

Equal Opportunity Employer Statement

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.