Operational Quality Officer

gsknch; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Haleon in Malaysia is seeking an Operational QA Staff to manage on-shift quality issues on the production floor, support investigations, and participate in batch record review. The role focuses on GMP compliance across Production, Warehouse, QC Laboratory and Facilities areas.

Responsibilities include supporting deviation investigations, internal audits, product release decisions, and participation in RCA/PPR processes while upholding Haleon's code of ethics and quality culture.

Qualifications

• We are looking for professionals with these required skills to achieve our goals.
• Minimum of 3 years of GMP operations experience in pharmaceutical industry.
• Strong emphasis on compliance, quality, and collaboration.

Responsibilities

• Act as quality liaison during shifts to ensure GMP compliance across operations.
• Support release of finished product and assess quality impact as needed.
• Lead or participate in investigations for deviations and root cause analysis.
• Assist with internal audits and batch record review.
• Support Periodic Product Review (PPR) activities.

Skills

Leadership experience

Verbal and written communication

Regulatory/compliance experience

Quality assurance

Education

High School Diploma

Associates or Bachelor's degree

Job description

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Are you energized by a Quality Assurance role that allows you to accelerate compliance in a highly technical and regulated environment? If so, this Operational QA Staff role could be an exciting opportunity to explore.

As an Operational QA Staff, you will manage/lead/be responsible for working on the shop floor addressing quality issues during production shift operating hours. Additional responsibilities include supporting incident and deviation investigations, participation in internal auditing activities and batch record review.

• Act as quality liaison during the shift operation, ensuring GMP compliance in all areas of operation, including Production, Warehouse, QC Laboratory and Facilities area.
• Advise teams on all aspects of GMP compliance and support the release of finished product release, assessing quality impact as necessary. Participate in on-line problems solving for quality issues, member of rapid response team in mitigating and resolving issues that arise during the shift.
• Conduct regular process confirmation gemba, driving quality compliance and quality culture at site.
• Serve as an Authorised Person (AP), reviewing batch records for completeness and accuracy. Ensure that retained samples are properly managed and batch production follows approved procedures and guidelines.
• Lead or involved as investigator or member of investigation team, to support Root Cause Analysis (RCA), Deviation investigations and Event Investigation.
• Support the investigation of product complaint and participate in the verification of counterfeit products as per established processes and procedures.
• Support Periodic Product Review (PPR) and ensure necessary actions are taken to maintain product quality and compliance.
• Assist with audit preparation for the Operational Quality section, including conducting internal audits and addressing areas of concern

Why you?

Basic Qualifications

We are looking for professionals with these required skills to achieve our goals:

• High School Diploma
• Minimum of 3 years of experience in Good Manufacturing Practices (GMP) operations in pharmaceutical industry

Preferred Qualifications

If you have the following characteristics, it would be a plus:

• Associated Degree or Bachelor's degree
• Previous leadership experience is
• Experience addressing technical business solutions
• Strong verbal and written communication skills
• Proven experience assuring compliance with regulations

Why Haleon?

Our Win as One Framework is a simple, stretching definition of our future direction. It includes our purpose, ambitions, strategic drivers, and behaviours that will enable us to Win as One. This framework guides our decision-making, strategy, and culture.

The successful candidate will demonstrate the following capabilities:

• Consumer first, always: Engage key business counterparts and operational stakeholders to deliver operational execution of Haleon strategies related to eCommerce activities, always putting the consumer first.
• Collaborate for impact: Establish and maintain relationships with critical groups to ensure customer knowledge is utilized to inform and deliver on the eCommerce roadmap, collaborating for impact.
• Unlock value, at pace: Drive business process improvement throughout the commercial and operational support teams, unlocking value at pace.
• Grow myself and others: Continuously look for opportunities to learn, build skills, and share learning, growing myself and others.

Code of Conduct as a Leader within Haleon , as a manager, you have an important responsibility to ensure that this Code is applied correctly and to promote an ethical culture.

Be the role model that brings our Code to life, by always acting with the highest ethical standards.

Ensure your team, especially new members, are familiar with our Code and the Ethics & Compliance contact, in your market.

Maintain an environment of trust that allows all to Speak Up, reinforcing the guarantee of anonymity and