Operation officer (warehouse)

AKEMI LOGISTIC SDN. BHD; Ipoh; On-site; MYR 27,000 - 40,000; Full time

Job summary

Jora Malaysia is seeking a Stock and Customer Service Coordinator to manage orders from counter and outlets, ensure accuracy and timely fulfillment, and collaborate with internal teams.

You will prioritize based on delivery timelines, coordinate with inventory, handle returns, and support promotional campaigns while tracking KPIs.

Qualifications

• Diploma in a related discipline required.
• Proactive and able to work independently.
• Good in communication and presentation skills.

Responsibilities

• Process and review customer orders to ensure accuracy and timely fulfillment.
• Prioritize orders based on delivery timelines and stock availability.
• Handle cancellations, returns, and replacements per company policy.
• Coordinate with inventory for stock levels and promotions.
• Track and report on key performance indicators such as order accuracy and fulfillment lead time.

Skills

Communication skills

Presentation skills

Education

Diploma in related discipline

Tools

Microsoft Office

Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Process and review customer orders (from counter and outlet) to ensure accuracy and timely fulfillment.
• Prioritize orders based on delivery timelines, stock availability, and promotional activities.
• Handle cancellations, returns, and replacements in accordance with company policies.

2. Stock Coordination

• Liaise with the inventory team to ensure stock levels align with retail demand and promotions.
• Monitor stock transfers between the distribution center and retail outlets.
• Flag and resolve issues related to out-of-stock or overstock situations.

3. Customer Service Support

• Communicate with retail outlets or customers regarding order updates, delivery schedules, and issues.
• Work closely with the customer service team to maintain a positive customer experience.

4. Retail Campaign Support

• Support order fulfillment for promotional campaigns, new product launches, or seasonal sales.

5. Reports

• Track and report on key performance indicators such as order accuracy, fulfillment lead time, and delivery success rate.

Job Requirements

• Candidate must possess at least a Diploma in a related discipline.
• Proactive and able to work independently.
• Good in communication and presentation skills.
• PC literate especially in Microsoft Office and Excel applications.