Operation Executive (Ocean)

APEX LOGISTICS INTERNATIONAL (M) SDN. BHD.; Bayan Lepas; On-site; MYR 30,000 - 54,000; Full time

Job summary

APEX LOGISTICS INTERNATIONAL (M) SDN. BHD. provides exceptional customer service and support to clients, including responding to inquiries and resolving complaints.

The role monitors shipment status and notifies customers of all shipment updates for export and import. Timely preparation of all required documentation during shipment arrangement. The incumbent will develop and implement customer service policies to improve efficiency and satisfaction, monitor feedback, and coordinate with

Qualifications

• Provide exceptional customer service and support to clients, including responding to inquiries and resolving complaints.
• Monitor shipment status and notify customers of all detail shipment updates, for both export and import.
• Timely preparation of all required documentation during shipment arrangement.
• Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.
• Monitor and analyse customer feedback to improve the customer experience.
• Manage and coordinate with suppliers to ensure they are providing quality and stable services.
• Collaborate with internal teams to fulfill customer expectations.
• Prepare monthly reports for Management and ad-hoc reports as requested from time to time.
• Maintain a current profile of Ocean schedules and rates on bi-weekly basis.
• Maintain proper filing of all shipment correspondences/documentations and reports for audit purposes.
• May perform other duties as and when required.

Responsibilities

• Provide exceptional customer service and support to clients, including responding to inquiries and resolving complaints.
• Monitor shipment status and notify customers of all detail shipment updates, for both export and import.
• Timely preparation of all required documentation during shipment arrangement.
• Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.
• Monitor and analyse customer feedback to improve the customer experience.

Job description

Provide exceptional customer service and support to clients, including responding to inquiries and resolving complaints.

Monitor shipment status and notify customers of all detail shipment updates, for both export and import.

Timely preparation of all required documentation during shipment arrangement.

Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.

Monitor and analyse customer feedback to improve the customer experience.

Manage and coordinate with suppliers to ensure they are providing quality and stable services.

Collaborate with internal teams to fulfill customer expectations.

Prepare monthly reports for Management and ad-hoc reports as requested from time to time.

Maintain a current profile of Ocean schedules and rates on bi-weekly basis.

Maintain proper filing of all shipment correspondences/documentations and reports for audit purposes.

May perform other duties as and when required.