Operation Executive

Apex Logistics International; Bayan Lepas; On-site; MYR 48,000 - 86,000; Full time

Job summary

Apex Logistics International in Penang, Malaysia, is seeking an Operations Coordinator to oversee daily air cargo terminal activities, ensuring efficient handling and timely shipments while complying with regulatory requirements. You will coordinate with ground handling vendors, charter flight teams, and internal colleagues, monitor documentation, and resolve operational issues to maintain service quality.

A Diploma or Degree in Logistics or Aviation and strong MS Office skills are preferred,

Qualifications

• Knowledge of air cargo procedures and customs regulations.
• Familiarity with charter operations and terminal handling processes is an advantage.
• Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.
• Relevant experience in air freight, cargo operations, freight forwarding, or a related field is an advantage.

Responsibilities

• Oversee outsourced ground handling vendors in the execution of daily import, export, transshipment, and charter cargo operations.
• Ensure cargo acceptance, storage, build-up, breakdown, and dispatch activities are completed accurately and on schedule.
• Monitor cargo movement within the warehouse and terminal to ensure operational efficiency and service performance.
• Ensure compliance with company SOPs and regulatory requirements.
• Coordinate and oversee all charter flight terminal activities, ensuring smooth cargo acceptance, handling, build-up, and dispatch processes.
• Liaise with terminal operators, airline operations teams, ground handling agents, and regulatory authorities to ensure charter movements are executed according to schedule.
• Monitor cargo readiness, flight loading plans, ULD availability, and equipment requirements for charter operations.
• Manage real-time operational issues, delays, and exceptions to minimize disruption and maintain service commitments.
• Support pre-flight and post-flight operational reviews to ensure accurate documentation and cargo reconciliation.
• Verify Air Waybills (AWB), cargo manifests, and supporting shipping documents.
• Maintain accurate operational records and documentation.
• Monitor cargo movement and operational activities to ensure timely and accurate shipment handling.
• Investigate and resolve shipment discrepancies, delays, damages, and operational exceptions.
• Coordinate with relevant parties to resolve operational issues and maintain service performance.
• Identify, escal, and follow up on operational issues to ensure timely resolution.
• Support the implementation of corrective measures and process improvements to enhance operational efficiency.
• Perform any other duties assigned by management from time to time.

Skills

Coordination

Organization

Time management

Problem-solving

Decision making

Communication

Teamwork

Multitasking

Deadline management

Fast-paced environment

Education

Diploma or Degree in Logistics/Supply Chain/Aviation

Job description

About Us

Established in 2001, Apex Logistics International has grown into a global leader in freight forwarding, contract logistics, customs brokerage, transportation management, warehousing, and distribution. With a presence in 70 countries, 42 offices, and 2,500+ dedicated employees, we deliver dependable solutions worldwide.

In 2021, Apex joined the Kuehne+Nagel Group, strengthening our position as an industry-leading Air Freight Forwarder. Built on air and sea transportation as our core, supported by warehousing and distribution, we provide integrated supply chain solutions—from raw material procurement to finished goods distribution—helping customers succeed globally.

Job Summary

To coordinate and oversee daily air cargo terminal operations, ensuring efficient cargo handling, timely shipment movement, regulatory compliance, and effective coordination with ground handling agents, trucking providers, and internal teams while maintaining service quality and operational reliability.

Key Responsibilities

1. Terminal Operations

• Oversee outsourced ground handling vendors in the execution of daily import, export, transshipment, and charter cargo operations.
• Ensure cargo acceptance, storage, build-up, breakdown, and dispatch activities are completed accurately and on schedule.
• Monitor cargo movement within the warehouse and terminal to ensure operational efficiency and service performance.
• Ensure compliance with company SOPs and regulatory requirements.

2. Charter Operations

• Coordinate and oversee all charter flight terminal activities, ensuring smooth cargo acceptance, handling, build-up, and dispatch processes.
• Liaise with terminal operators, airline operations teams, ground handling agents, and regulatory authorities to ensure charter movements are executed according to schedule.
• Monitor cargo readiness, flight loading plans, ULD availability, and equipment requirements for charter operations.
• Manage real-time operational issues, delays, and exceptions to minimize disruption and maintain service commitments.
• Support pre-flight and post-flight operational reviews to ensure accurate documentation and cargo reconciliation.

3. Operational Coordination

• Verify Air Waybills (AWB), cargo manifests, and supporting shipping documents.
• Maintain accurate operational records and documentation.
• Monitor cargo movement and operational activities to ensure timely and accurate shipment handling.
• Investigate and resolve shipment discrepancies, delays, damages, and operational exceptions.
• Coordinate with relevant parties to resolve operational issues and maintain service performance.
• Identify, escal, and follow up on operational issues to ensure timely resolution.
• Support the implementation of corrective measures and process improvements to enhance operational efficiency.

4. Other Duties

• Perform any other duties assigned by management from time to time.

Experience & Qualifications

• Knowledge of air cargo procedures, customs regulations, and cargo documentation.
• Familiarity with charter operations and terminal handling processes is an advantage.
• Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.
• Diploma or Degree in Logistics, Supply Chain Management, Aviation, or a related field is preferred.
• Relevant experience in air freight, cargo operations, freight forwarding, or a related field is an advantage.

Skills & Competencies

• Strong coordination, organizational, and time management skills.
• Strong problem-solving and decision-making abilities.
• Excellent communication and teamwork skills.
• Ability to manage multiple priorities and meet tight operational deadlines.
• Ability to work effectively in a fast-paced operational environment.