Onsite Tech Support

Siemens Energy; Petaling Jaya; On-site; MYR 50,000 - 80,000; Full time

Benefits offered by this job

The opportunity to engage in exciting,

Professional development opportunities

Job summary

Siemens Energy in Malaysia is seeking an IT Support professional to deliver first- and second-line helpdesk support, maintain local infrastructure, and help improve IT operations.

You will resolve technical issues, support end-users, manage tickets (ServiceNow), and work with cross-functional teams on LAN/VPN issues, asset lifecycle, and IT project rollouts. Fluency in German and English is required, with a proactive, service-oriented mindset.

Qualifications

• Bachelor’s degree or hands-on IT experience.
• Several years in IT support, helpdesk, or system administration.
• Strong problem-solving skills and ability to work independently.
• Fluent German and strong English for an international environment.

Responsibilities

• Deliver 1st and 2nd level support for hardware and software issues, ensuring fast and reliable solutions for end-users.
• Analyze incidents, manage tickets (e.g., ServiceNow), and communicate with users throughout resolution.
• Handle installation, configuration, and upgrades of workstations, software, and peripherals per company standards.
• Identify and resolve network connectivity issues (LAN, VPN), collaborating with specialized teams as needed.
• Oversee local IT asset inventory and support lifecycle management of hardware and software.
• Contribute to rollout of centrally driven IT projects and create documentation, user guides, and improvements.

Skills

German fluency

English proficiency

IT support experience

Ticketing systems

Independent problem solving

Education

Bachelor's degree in IT or CS

Tools

ServiceNow

Job description

A Snapshot of Your Day

Join a dynamic IT environment and help ensure reliable and efficient IT services across the organization. In this hands‑on role, you support end-users, maintain local infrastructure, and contribute to continuous improvements in IT operations. Acting as a trusted point of contact, you resolve technical issues and help keep systems and networks stable. At the same time, you support the local implementation of broader IT initiatives and help strengthen the overall IT landscape.

How You’ll Make An Impact

• Deliver 1st and 2nd level support for hardware and software issues, ensuring fast and reliable solutions for end-users.


• Analyze incidents, manage tickets (e.g., ServiceNow), and maintain clear communication with users throughout the resolution process.


• Handle installation, configuration, and upgrades of workstations, software, and peripherals in line with company standards.


• Identify and resolve network connectivity issues (LAN, VPN), collaborating with specialized teams when needed.


• Oversee local IT asset inventory and support the lifecycle management of hardware and software.


• Contribute to the rollout of centrally driven IT projects and create practical documentation, user guides, and improvement suggestions.

What You Bring

• Bachelor’s degree in Information Technology, Computer Science, or a related field – or equivalent hands‑on experience.


• Several years of experience in IT support, helpdesk, or system administration environments.


• Strong problem-solving skills with the ability to work independently on complex technical issues.


• Fluent German and solid English skills for daily communication in an international environment.


• Experience with ticketing systems and structured IT service processes.


• A proactive, service-oriented mindset combined with strong collaboration skills across teams and stakeholders.

About The Team

Our Corporate and Global Functions are essential in driving the company's strategic initiatives and ensuring operational excellence across various departments, business areas, and regions. These roles support our vision to become the most valued energy technology company in the world. As part of our team, you contribute to our vision by shaping the global energy transition, partnering with our internal and external stakeholders, and conducting business responsibly and in compliance with legal requirements and regulations.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• The opportunity to engage in an exciting environment on challenging projects.


• Professional development opportunities within the company