Onsite Representative Lead

incora; Serendah; On-site; MYR 67,000 - 100,000; Full time

Job summary

Incora is seeking an Onsite Representative Lead to manage daily inventory activities, ensure accuracy, and support customer service at the Serendah site in Malaysia. You will coordinate 3PL deliveries, maintain safety and quality compliance, and drive continuous improvements in inventory processes.

The role requires experience in inventory management, warehouse operations, and strong communication with customers and suppliers. This is a fully onsite position at UMW Serendah, Malaysia.

Qualifications

• Experience in inventory management, warehouse operations, logistics or supply chain activities.
• Ability to manage inventory activities including receiving, inspection, replenishment, stock counting, picking, packing, and shipping.
• Strong attention to detail and commitment to inventory accuracy.
• Ability to manage customer day-to-day issues and communicate effectively with internal and external stakeholders.
• Understanding of safety, quality, regulatory, and standard work requirements.
• Ability to support audits, reporting requirements, and process improvement initiatives.

Responsibilities

• Manage daily inventory activities including receiving, inspection, replenishment, stock counting, and 3PL activities.
• Manage day-to-day customer issues within the CMS Program and ensure effective communication between Incora and customer personnel.
• Coordinate 3PL and supplier deliveries at the customer site, resolving discrepancies, non-conforming items, and other material-related issues.
• Meet established performance targets for safety, on-time delivery (OTD), acceptance rate, cycle counting, and inventory accuracy.
• Ensure compliance with safety, regulatory, and standard work processes, maintain audit readiness, and support ongoing customer audits.
• Support Procurement and Quality teams to ensure customer specifications are maintained and any changes are validated and approved by the customer.
• Respond to customer complaints, coordinate corrective and preventive actions, and support the disposition of scrap and expired inventory.
• Identify and execute process improvement and cost reduction initiatives while ensuring timely and accurate reporting to internal and external customers.

Skills

Inventory management

Warehouse operations

Logistics

Supply chain

Job description

Our Incora Story is really taking off - we'd love you to join us for the journey

As the leading supply chain solutions business in the aerospace industry, our customers are at the heart of our business.

We are currently seeking an exceptional professional to join us as an Onsite Representative Lead .

This role is responsible for managing onsite inventory and customer service activities, ensuring inventory accuracy, supporting operational performance, and maintaining compliance with customer, quality, and safety requirements.

Responsibilities

• Manage daily inventory activities including receiving, inspection, replenishment, stock counting, and 3PL activities associated with storing, picking, packing, and shipping materials to customers.
• Manage day-to-day customer issues within the CMS Program and ensure effective communication between Incora and customer personnel.
• Coordinate 3PL and supplier deliveries at the customer site, resolving discrepancies, non-conforming items, and other material-related issues.
• Meet established performance targets for safety, on-time delivery (OTD), acceptance rate, cycle counting, and inventory accuracy.
• Ensure compliance with safety, regulatory, and standard work processes, maintain audit readiness, and support ongoing customer audits.
• Support Procurement and Quality teams to ensure customer specifications are maintained and any changes are validated and approved by the customer.
• Respond to customer complaints, coordinate corrective and preventive actions, and support the disposition of scrap and expired inventory.
• Identify and execute process improvement and cost reduction initiatives while ensuring timely and accurate reporting to internal and external customers.

Requirements

• Experience in inventory management, warehouse operations, logistics , or supply chain activities.
• Ability to manage inventory activities including receiving, inspection, replenishment, stock counting, picking, packing, and shipping.
• Strong attention to detail and commitment to inventory accuracy.
• Ability to manage customer day-to-day issues and communicate effectively with internal and external stakeholders.
• Understanding of safety, quality, regulatory, and standard work requirements.
• Ability to support audits, reporting requirements, and process improvement initiatives.

Location: UMW, Serendah , Malaysia (Fully Onsite)

About us

Incora ™ (a merge of 2 great companies': Pattonair and Wesco Aircraft) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We are expanding our team of skilled Engineers to ensure right- first-time every time.

We pride ourselves on offering:

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency

Our people make us unique, and we offer an Outstanding Colleague Experience.

We live by our values: Courage , Collaboration , Commitment and Community and are proud to add real value to our customers' businesses . Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

Please note - it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.

Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.

At Incora , every application is reviewed by a real person, not by AI. While we unders