Onsite Inventory & Customer Service Lead

Incora Asia Pte. Limited; Serendah; On-site; MYR 60,000 - 90,000; Full time

Job summary

Incora Asia Pte. Limited in Malaysia is seeking an Onsite Representative Lead to oversee daily inventory activities and customer service at the client site. The role ensures inventory accuracy, supports operational performance, and maintains compliance with safety and quality requirements.

The position involves coordinating 3PL activities, communicating with customer personnel, and driving process improvements while meeting targets for safety, on-time delivery, and audit readiness.

Qualifications

• Experience in inventory management, warehouse operations, logistics, or supply chain activities.
• Ability to manage inventory activities including receiving, inspection, replenishment, stock counting, picking, packing, and shipping.
• Strong attention to detail and commitment to inventory accuracy.
• Ability to manage customer day-to-day issues and communicate effectively with internal and external stakeholders.
• Understanding of safety, quality, regulatory, and standard work requirements.
• Ability to support audits, reporting requirements, and process improvement initiatives.

Responsibilities

• Manage daily inventory activities including receiving, inspection, replenishment, stock counting, and 3PL activities related to storing, picking, packing, and shipping materials to customers.
• Manage day-to-day customer issues within the CMS Program and ensure effective communication between Incora and customer personnel.
• Coordinate 3PL and supplier deliveries at the customer site, resolving discrepancies, non-conforming items, and other material-related issues.
• Meet established performance targets for safety, on-time delivery, acceptance rate, cycle counting, and inventory accuracy.
• Ensure compliance with safety, regulatory, and standard work processes, maintain audit readiness, and support ongoing customer audits.
• Support Procurement and Quality teams to ensure customer specifications are maintained and any changes are validated and approved by the customer.
• Respond to customer complaints, coordinate corrective and preventive actions, and support the disposition of scrap and expired inventory.
• Identify and execute process improvement and cost reduction initiatives while ensuring timely and accurate reporting to internal and external customers.

Skills

Inventory management

Warehouse operations

Logistics coordination

Customer service

Attention to detail

Stakeholder communication

Job description

Incora Asia Pte. Limited in Malaysia is seeking an Onsite Representative Lead to oversee daily inventory activities and customer service at the client site. The role ensures inventory accuracy, supports operational performance, and maintains compliance with safety and quality requirements.

The position involves coordinating 3PL activities, communicating with customer personnel, and driving process improvements while meeting targets for safety, on-time delivery, and audit readiness.