Onsite IT Support Specialist — End-User Help & Local IT

Siemens Energy; Petaling Jaya; On-site; MYR 50,000 - 80,000; Full time

Benefits offered by this job

The opportunity to engage in exciting,

Professional development opportunities

Job summary

Siemens Energy in Malaysia is seeking an IT Support professional to deliver first- and second-line helpdesk support, maintain local infrastructure, and help improve IT operations.

You will resolve technical issues, support end-users, manage tickets (ServiceNow), and work with cross-functional teams on LAN/VPN issues, asset lifecycle, and IT project rollouts. Fluency in German and English is required, with a proactive, service-oriented mindset.

Qualifications

• Bachelor’s degree or hands-on IT experience.
• Several years in IT support, helpdesk, or system administration.
• Strong problem-solving skills and ability to work independently.
• Fluent German and strong English for an international environment.

Responsibilities

• Deliver 1st and 2nd level support for hardware and software issues, ensuring fast and reliable solutions for end-users.
• Analyze incidents, manage tickets (e.g., ServiceNow), and communicate with users throughout resolution.
• Handle installation, configuration, and upgrades of workstations, software, and peripherals per company standards.
• Identify and resolve network connectivity issues (LAN, VPN), collaborating with specialized teams as needed.
• Oversee local IT asset inventory and support lifecycle management of hardware and software.
• Contribute to rollout of centrally driven IT projects and create documentation, user guides, and improvements.

Skills

German fluency

English proficiency

IT support experience

Ticketing systems

Independent problem solving

Education

Bachelor's degree in IT or CS

Tools

ServiceNow

Job description

Siemens Energy in Malaysia is seeking an IT Support professional to deliver first- and second-line helpdesk support, maintain local infrastructure, and help improve IT operations.

You will resolve technical issues, support end-users, manage tickets (ServiceNow), and work with cross-functional teams on LAN/VPN issues, asset lifecycle, and IT project rollouts. Fluency in German and English is required, with a proactive, service-oriented mindset.