ONBOARDING & TOOLING SPECIALIST

Logicalis Group (DE); Cyberjaya; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

A technology solutions provider is looking for an experienced onboarding engineer to enhance their customer onboarding process. The ideal candidate will have at least three years of experience with Azure, ServiceNow, and LogicMonitor. Responsibilities include managing tools, onboarding clients, and identifying automation opportunities. The company offers a supportive team environment, career growth opportunities, and flexible working arrangements.

Benefits

Supportive team environment

Career growth opportunities

Variety and purpose

Flexible working arrangements

Qualifications

• At least three years of experience in Azure, networking, or digital workspace technologies.
• At least three years of experience with ServiceNow and LogicMonitor.
• Ability to self-motivate and prioritize tasks.
• Confidence in speaking and presenting to customers and clients.
• A passion for developing and sharing knowledge.
• An understanding of broader business goals and objectives.

Responsibilities

• Manage, maintain, and update Logicalis tools, primarily LogicMonitor, BeyondTrust, and ServiceNow.
• Onboard new clients and users, supporting Logicalis employees.
• Enhance tooling and processes, identifying automation opportunities to increase productivity.
• Build and set up tooling for new clients, improving onboarding processes.
• Attend meetings with clients to explain Logicalis processes and tooling.

Skills

Azure

Networking

Digital workspace technologies

ServiceNow

LogicMonitor

Communication skills

Automation

Tools

LogicMonitor

ServiceNow

BeyondTrust

Job description

About the role:
We are looking for an onboarding engineer who is an experienced, technically skilled professional capable of providing technical expertise across Logicalis's tooling, onboarding new clients, governing their ticket queues and hygiene, and participating in small onboarding projects for new customers.

The engineer will improve the efficiency of the customer onboarding process, adapt to new tools and processes, identify opportunities for automation, and effectively communicate with internal customers and clients, representing Logicalis professionally.

The person:

You will bring experience and a passion for technology.

You will have strong communication skills for interacting with internal and external stakeholders.

You enjoy learning about new technologies that Logicalis offers.

You are self-motivated, proactive in driving outcomes, and eager to take on additional tasks.

You are enthusiastic about areas like Monitoring, ITSM, Security, and Automation.

You thrive working closely with engineers across the business and managing multiple projects simultaneously, building strong stakeholder relationships.

Accountabilities:

You will manage, maintain, and update Logicalis tools, primarily LogicMonitor, BeyondTrust, and ServiceNow, coordinating with vendors for support. Your responsibilities include onboarding new clients and users, supporting Logicalis employees, enhancing tooling and processes, and identifying automation opportunities to increase productivity.

Support: Managing incidents, requests, and changes in ServiceNow, maintaining ticket hygiene, and documenting solutions in the knowledge management system.

Onboarding: Building and setting up tooling for new clients, improving onboarding processes, and participating in automation initiatives. Attending meetings with clients to explain Logicalis processes and tooling.

Your experience:

Required:

• At least three years of experience in Azure, networking, or digital workspace technologies.
• At least three years of experience with ServiceNow and LogicMonitor.
• Ability to self-motivate and prioritize tasks.
• Confidence in speaking and presenting to customers and clients.
• A passion for developing and sharing knowledge.
• An understanding of broader business goals and objectives.

#LI-MK1

As a valued member of 'Logicalis Asia Pacific MSC', you will enjoy benefits such as:

• Supportive team environment: Known for sharing knowledge, flexibility, diversity, and mutual help.
• Career growth opportunities: Opportunities to move across roles and learn new skills, supported by the company.
• Variety and purpose: The chance to see ideas through from concept to implementation, impacting change and controlling your career path.
• Flexible working arrangements: Hybrid model balancing remote and in-person work.

Do I need to meet all the requirements to apply?

No. Studies show that men often apply if they meet 60% of requirements, while women, non-binary, and neurodivergent individuals tend to aim for closer to 90%. Don’t let perceived gaps hold you back; we value character traits like confidence, capability, and curiosity.

About us:

We are Logicalis, Architects of Change, helping organizations succeed in a digital-first world through our technology expertise. With over 7,000 employees in 27 countries, we serve more than 10,000 clients globally, delivering services in cloud, connectivity, collaboration, and security to create sustainable outcomes.

We support applicants with disabilities or neurodiversity by providing accommodations during the application process. Please disclose your needs if you wish, and we will facilitate.

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