On-site Customer Service English Malay Speaker | Telco (Tech Graduates )

Concentrix; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur is seeking an On-site Customer Service representative to assist customers with electronics inquiries and troubleshooting. Ideal candidates should have a diploma in a relevant field, strong electronics knowledge, and excellent communication skills. This role offers a dynamic work environment focused on customer satisfaction.

Qualifications

• Strong understanding of electronics, particularly mobile phones and laptops.
• Experience with mobile devices or related fields is a plus.

Responsibilities

• Advise customers on product inquiries and make recommendations.
• Diagnose and resolve issues with electronic devices.
• Assist customers via live chat, phone calls, and email.

Skills

Customer service skills

Troubleshooting electronics

Education

Diploma or Degree in Computer Science, Information Technology, Engineering

Job description

On-site Customer Service English Malay Speaker | Telco (Tech Graduates )

Overview

Guiding purchase decisions: Advise customers on product inquiries, including comparisons and recommendations. Highlight features and benefits to convince them why a specific product is the perfect fit for their needs.

Troubleshooting electronic woes: Diagnose and resolve customer issues with laptops, watches, earbuds, speakers, TVs, and mobile devices.

Mastering multiple channels: Be a communication whiz, assisting customers via live chat, phone calls, and email.

Responsibilities

• Guiding purchase decisions: Advise customers on product inquiries, including comparisons and recommendations. Highlight features and benefits to convince them why a specific product is the perfect fit for their needs.
• Troubleshooting electronic woes: Diagnose and resolve customer issues with laptops, watches, earbuds, speakers, TVs, and mobile devices.
• Mastering multiple channels: Be a communication whiz, assisting customers via live chat, phone calls, and email.

Qualifications & experience

• Hold a Diploma or Degree in Computer Science, Information Technology, Engineering, or a relevant field
• Possess a strong understanding of electronics, especially mobile phones, tablets, laptops, smart wearables, and troubleshooting skills.
• Experience with mobile devices, computers, or related fields is a plus.

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