Omnichannel Store Experience Leader

Ikano-Retail; Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Job summary

IKEA is seeking a store leadership role based in Malaysia to lead a team, ensure optimal on-shelf availability, and drive efficient, safe store operations with a customer-centric focus.

You will develop competencies in managers, align with global and country strategies, and secure succession planning while balancing resources and investments for long-term store capacity. Experience in logistics and customer relations is valued.

Qualifications

• Proven ability to build and lead high performing teams.
• Ability to understand and apply budget and cost metrics.
• Ability to integrate priorities into the business plan.
• Experience with capacity planning and forecasting.
• Understanding how store functions contribute to customer experience.
• Knowledge of compliance with health, safety and security regulations.
• Familiarity with IKEA Concept, vision, and culture.
• Awareness of IKEA Main Topic Review processes.

Responsibilities

• Lead the team and work with service office functions to achieve availability at lowest cost.
• Develop store management processes and action plans aligned with strategies.
• Identify, recruit and develop talents to secure future succession.
• Plan resources and investments for long-term store capacity and fit.
• Identify and remove hindrances for easy customer buying experience.
• Maintain service partner agreements to ensure safe, efficient operations.
• Monitor performance and take action using customer insights.
• Ensure a great store experience and analyze customer and coworker feedback.
• Position IKEA as a responsible partner prioritizing easy buying and after-sales.
• Ensure compliance with global and local regulations related to health, safety, and security.

Skills

Team leadership

Budget & cost understanding

Business plan integration

Capacity planning

Logistics operations

Commercial collaboration

Code of Conduct & compliance

IKEA values & culture

Topic Review processes

IKEA concept & vision

Job description

IKEA is seeking a store leadership role based in Malaysia to lead a team, ensure optimal on-shelf availability, and drive efficient, safe store operations with a customer-centric focus.

You will develop competencies in managers, align with global and country strategies, and secure succession planning while balancing resources and investments for long-term store capacity. Experience in logistics and customer relations is valued.