Experience & Fulfillment Operations Lead

Ikano-Retail; Kuching; In loco; MYR 60.000 - 110.000; Tempo pieno

Descrizione del lavoro

IKEA Kuching is opening soon and seeks an Operations Leader to guide and develop Operations Associates across Customer Experience and Fulfilment. You will coordinate daily activities in Goods Flow and Self-Checkout, ensuring availability and efficient operations to meet store demand.

You will work closely with other store functions to enhance the customer journey, improve productivity, and uphold safety and IKEA standards. This role requires strong leadership in a fast-paced retail environment.

Competenze

• Experience leading a multi-skilled team in a retail environment.
• Strong customer and operational mindset.
• Experience with Goods Flow, Fulfilment and Self-Checkout.

Mansioni

• Lead, coach and develop Operations Associates to build a competent, engaged and multi-skilled team.
• Coordinate daily operations across Goods Flow and Self-Checkout.
• Ensure the operation is ready for customers, with good product availability and efficient ways of working.
• Plan and allocate people and resources according to customer flow and business needs.
• Coach co-workers on operational standards, customer service, safety and IKEA ways of working.
• Collaborate with Commercial, IKEA Food and Business Navigation to optimise daily store operations and the customer experience.
• Monitor operational performance and take action to improve results.
• Act as Duty Manager during assigned shifts and handle escalations.
• Ensure compliance with IKEA policies, SOPs, Health & Safety, Security and Risk Management requirements.
• Continuously look for opportunities to simplify ways of working and improve productivity.

Conoscenze

People leadership

Operations management

Customer service

Goods flow

Self-checkout

Safety compliance

Descrizione del lavoro

IKEA Kuching is opening soon and seeks an Operations Leader to guide and develop Operations Associates across Customer Experience and Fulfilment. You will coordinate daily activities in Goods Flow and Self-Checkout, ensuring availability and efficient operations to meet store demand.

You will work closely with other store functions to enhance the customer journey, improve productivity, and uphold safety and IKEA standards. This role requires strong leadership in a fast-paced retail environment.