Omnichannel Fulfillment & Experience Leader

IKEA; Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Job summary

IKEA in Malaysia invites a Store Manager to lead a high-performing team in Johor Bahru. You will ensure best-in-class store operations, optimize costs, and foster a safe, customer-centric shopping environment.

You will drive store strategy, recruit and develop leaders, plan resources, and uphold IKEA values and regulatory compliance, enabling seamless omnichannel experiences for customers.

Qualifications

• Proven ability to lead high performing teams and secure succession for the future.
• Understanding of budget, cost, and key performance metrics used to plan and steer the business.
• Ability to align function priorities with the overall business plan.
• Knowledge of capacity planning and future needs analysis to meet demand at the lowest total cost.
• Familiarity with IKEA Code of Conduct and health, safety, and security regulations.

Responsibilities

• Lead the team and collaborate with service office functions to secure high availability at low cost and create a customer-centric culture.
• Translate global and country strategies into local action; participate in store management planning.
• Identify, recruit, and develop talent to ensure diverse, competent teams and future succession.
• Plan resources and investments to achieve operational excellence, including capacity, space, equipment, and people.
• Drive easy buying experiences by removing hindrances and ensuring smooth payments and after-sales fulfilment.
• Maintain relationships with internal/external service partners to uphold safety, efficiency and compliance with regulations.
• Monitor performance against goals and take action based on customer insights and data to prevent nonconformities.
• Analyze customer and coworker satisfaction, brand capital, and reviews to improve the in-store experience.

Skills

Leadership

People management

Budget awareness

Capacity planning

Customer experience

Compliance

Job description

IKEA in Malaysia invites a Store Manager to lead a high-performing team in Johor Bahru. You will ensure best-in-class store operations, optimize costs, and foster a safe, customer-centric shopping environment.

You will drive store strategy, recruit and develop leaders, plan resources, and uphold IKEA values and regulatory compliance, enabling seamless omnichannel experiences for customers.