Office Manager

Reinsurance Group of America, Incorporated; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Reinsurance Group of America, Incorporated in Malaysia is seeking an experienced Office Manager to oversee daily office operations and enhance the employee experience. The role collaborates with internal stakeholders to support business needs, promote a productive workplace, and drive continuous improvement across operations.

Responsibilities include facilities management, safety, vendor oversight, cost control, and process development.

Qualifications

• 10+ years in office management, preferably with staff size exceeding 150.
• Proficient in MS Office (PowerPoint, Word, Excel).
• Excellent written and spoken communication skills.
• Strong relationship-building and confidentiality.
• Analytical and problem-solving skills.
• Self-motivated, proactive, and with a strong sense of ownership.

Responsibilities

• Oversee office facilities, resources, and workplace operations to ensure business continuity, employee productivity, and a safe, well-functioning environment.
• Champion a positive, inclusive, and service-oriented workplace experience by acting as an employee concierge and driving initiatives that support wellbeing, engagement, convenience, and productivity.
• Coordinate occupational health, safety, and wellbeing initiatives in line with policies; lead BIA, BCP, and SCM activities for readiness and resilience.
• Manage relationships with building management, landlords, and service providers; monitor renewals and compliance with contracts.
• Monitor office-related expenditures; promote cost-efficient planning and identify improvement opportunities.
• Develop, document, and standardize clear office processes aligned with guidelines for consistency and knowledge transfer.
• Collaborate with leadership to deliver day-to-day operational requirements with timely execution and accountability.

Skills

MS Office

Communication

Relationship management

Analytical thinking

Initiative

Education

GED

BA/BS preferred

Tools

PowerPoint

Word

Excel

Job description

You desire impactful work.

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World's Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

A Brief Overview

The Office Manager is responsible for overseeing office operations, enhancing employee experience, and ensuring the effective delivery of administrative and workplace services. The role works closely with internal stakeholders to support business needs, promote a productive work environment and drive continuous improvement across office operations and will evolve in scope and responsibility as business needs grow, providing opportunities for expanded leadership, strategic involvement, and cross‑functional contribution.

What you will do

Office Operations & Workplace Management

• Oversee office facilities, resources, and workplace operations to ensure business continuity, employee productivity, and a safe, well‑functioning environment. Act as the central point of coordination for office‑related matters, leading space planning, office changes, and timely resolution through effective stakeholder communication.

Employee Experience & Engagement

• Champion a positive, inclusive, and service‑oriented workplace experience by acting as an employee concierge and driving initiatives that support employee wellbeing, engagement, convenience, and productivity.
• Collaborate with internal stakeholders to design and deliver onboarding, engagement, wellbeing, and social initiatives, continuously identifying innovative and practical enhancements to the overall workplace experience.

Safety, Risk & Business Continuity

• Coordinate occupational health, safety, and wellbeing initiatives in compliance with company policies and regulatory requirements. Lead and support BIA, BCP, and SCM activities to ensure safety, emergency preparedness, and operational resilience, including fire safety, first‑aid readiness, and building evacuation preparedness.

Vendor, Contract & Facilities Oversight

• Manage and govern relationships with building management, landlords, and key service providers, ensuring tenancy obligations, renewals, and facility requirements are met in line with contractual agreements.
• Support sourcing, evaluation, and negotiation of vendors and service providers, while monitoring performance, service quality, and timelines, and proactively escalating and resolving issues as required.

Financial & Resource Stewardship

• Drive cost awareness, budget adherence, and responsible use of office resources by monitoring office‑related expenditures, promoting efficient planning, and minimizing waste through effective controls.
• Identify and support cost efficiency and continuous improvement initiatives by reviewing spend patterns and highlighting opportunities to enhance operational value.

Process Development & Continuous Improvement

• Develop, document, and standardize clear, practical office and administrative processes aligned with company guidelines to ensure consistency, usability, and effective knowledge transfer.
• Continuously review and enhance processes by identifying inefficiencies and driving improvement initiatives that strengthen operational effectiveness, efficiency, and service quality.

Stakeholder Collaboration & Leadership Contribution

• Work closely with internal teams and leadership to deliver day‑to‑day operational requirements with timely execution and issue resolution. Take hands‑on ownership of tasks, projects, and initiatives aligned with business priorities, ensuring clear communication and follow‑through. Represent the office management function with professionalism and operational credibility through consistent, reliable delivery.

Qualifications

• H.S. Diploma or General Education Degree (GED).
• Bachelor’s Degree in Arts/Sciences (BA/BS) preferred.
• 10+ Years Experience in office management work preferably with staff size exceeding 150.
• Skills in MS Office suite, especially PowerPoint, Word and Excel.
• Strong written and spoken communication skills.
• Solid relationship building and management skills.
• Demonstrates high levels of integrity, confidentiality, and accountability.
• Strong analytical and problem‑solving skills.
• Self‑motivated, proactive, and passionate, with a strong sense of ownership and initiative.

What you can expect from RGA:

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA, and experience vast, endless career potential.

We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.