Director, Quality Engineering

Reinsurance Group of America, Incorporated; Kuala Lumpur; On-site; MYR 360,000 - 600,000; Full time

Job summary

Reinsurance Group of America, Incorporated seeks an EQA Practice Leader to represent Enterprise Quality Assurance in APAC, directing hands‑on quality engineering across agile product teams for multiple domains under an SVP. Lead standard test strategies, mentor QA professionals, and shape a big‑picture QA automation roadmap.

The role bridges EQA and delivery leadership, coordinating with Product Owners and Technical teams to align testing with enterprise objectives.

Qualifications

• Bachelor’s degree in a relevant field (BA/BS) or technology.
• 15+ years leading quality assurance with SDLC experience and 7+ years in leadership.
• Experience attracting, leading and developing staff across geographies.
• Proven track record leading large, distributed QA teams.
• Extensive QA methodologies, tools and processes experience.
• Experience with cloud (AWS/Azure), containers (Docker) and distributed environments.
• Strong understanding of SDLC and agile methodologies.
• Creative, customer‑centric mindset with strong problem‑solving skills.
• Expert in QA engineering, test automation frameworks and CI/CD integration (Jenkins, GitHub Actions).
• Hands‑on knowledge of functional and non‑functional testing tools and practices.
• Proven ability to lead distributed teams and influence senior stakeholders.
• Experience with Generative AI in QA use cases.

Responsibilities

• Strategic quality planning aligning with company goals and KPIs.
• Lead and mentor a team of quality engineers.
• Identify opportunities for process optimization and reduce automation debt.
• Oversee quality engineering, testing protocols, data management testing and test automation.
• Ensure compliance with regulations, standards, and policies.
• Collaborate with Product Management, Development, Information Management, EA, Enablement and Operations.
• Define and enforce standardized test strategies for Agile delivery.
• Measure QA effectiveness via defined metrics and reporting.
• Promote in‑sprint automation mindset across teams.
• Ensure consistent defect management and triage across the delivery centers.

Skills

Leadership

QA management

Test automation

CI/CD

Communication

Collaboration

Problem solving

AI in QA

Quality metrics

Mentoring

Education

BA/BS in Arts/Sciences or Technology

Tools

Qtest

Browserstack

Playwright/Typescript

Postman

REST Assured

ReadyAPI

Python

Jenkins

GitHub Actions

Azure DevOps

Power BI

Allure

Job description

You desire impactful work.

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

A Brief Overview

The EQA Practice Leader will represent the Enterprise Quality Assurance (EQA) organization in the APAC region, reporting directly to the EQA Leader. The EQA Practice Leader is a technical hands‑on leader responsible for overseeing the implementation and execution of quality engineering practices across agile product teams for multiple domains under an SVP. This leader will be an expert in implementing standard test strategies, managing QA professionals embedded in each domain product team, and providing mentorship and coaching to ensure consistent, high‑quality delivery. Creates “big picture” QA architectural roadmap for automation design and implementation to guide development and test teams. As a key bridge between the EQA and delivery organization leadership and Technical Product owners, this role ensures alignment of testing efforts with enterprise quality objectives and product goals. Will require effective leadership, influencing, negotiation, collaboration, coaching and conflict management skills

What you will do

• Strategic Quality Planning: Contribute and execute on the long‑term quality vision, aligning with company goals, and establishing key performance indicators (KPIs) to measure quality performance.
• Team Leadership: Leading and managing a team of quality engineers, assigning tasks, providing mentorship, and fostering a culture of continuous improvement.
• Process Improvement: Identifying opportunities for process optimization, analyzing data to identify root causes of quality issues, and implementing corrective actions to mitigate risks, improve product quality and QA productivity via automation and AI.
• Quality Engineering: Writing, reviewing and approving quality plans, inspection procedures, test automation, data management testing and testing protocols to ensure products consistently meet specifications.
• Compliance Management: Ensuring adherence to all relevant organization regulations, standards, and policies with the team.
• Collaborate with cross‑functional teams, including Product Management, Development, Information Management, Enterprise Architecture, Engineering Enablement and Operations, to ensure quality is embedded in all phases of software development.
• Define and enforce standardized test strategies tailored to Agile delivery models and product roadmaps.
• Ensure that QA metrics are defined, tracked, and reported to measure the effectiveness of the QA processes.
• Spreadhead reduction of automation debt across teams and promoting in‑sprint automation mindset.
• Ensure defect management and triaging practices are consistent across teams under the delivery center. Ensure that all software products meet or exceed customer expectations in terms of quality and reliability.

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) or Technology or equivalent experience .
• 15+ Years Leading Quality Assurance functions including experience with the software development lifecycle, client consulting, software implementation with at least 7 years in a leadership role.
• Demonstrated experience attracting, leading, and developing staff in a geographically dispersed environment.
• Proven track record of managing and leading large, distributed QA teams.
• Extensive experience with QA methodologies, tools, and processes.
• Experience in test efforts for cloud (AWS/Azure), containerized (Docker), and distributed environments.
• Strong understanding of software development lifecycles and agile methodologies.
• Strong problem‑solving skills and a customer‑centric mindset. Creative with ability to “think outside the box” for long‑term solution.
• Expert in Quality Engineering, test automation frameworks, and CI/CD integration using Jenkins, GitHub Actions etc.
• Hands‑on knowledge of functional and non‑functional testing tools and practices.
• Proven ability to lead distributed teams and influence senior stakeholders. Excellent communication, collaboration, and change management skills.
• Utilized Generative AI (GitHub Copilot, AppliTool) towards QA use cases.
• Test Management: Examples – Qtest, Browserstack, and others.
• Automation: Examples – Playwright/Typescript, Postman, REST Assured, Ready API, Python.
• CI/CD: Jenkins, GitHub Actions, Azure DevOps.
• Collaboration: Microsoft Teams, ADO.
• Reporting: Examples - Allure, Power BI, custom dashboards.
• Experience with ETL and Data Management testing and automation preferred.
• Data: Databricks, Informatica or other tools preferred.

#LI-KW1

What you can expect from RGA:

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.

• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.

• Join the bright and creative minds of RGA, and experience vast, endless career potential.

We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real‑time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.