Office Manager

RGA; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

RGA is seeking a seasoned Office Manager in Kuala Lumpur to lead office operations, enhance employee experience, and ensure efficient administrative and workplace services. You will partner with internal teams to create a productive environment, drive safety and continuity programs, and steer continuous improvement across facilities and workplace operations.

The role requires 10+ years of office management experience, strong MS Office skills, and proven ability to coordinate with multiple

Qualifications

• H.S. Diploma or GED (or equivalent).
• Bachelor’s Degree in Arts/Sciences (BA/BS) preferred.
• 10+ years experience in office management, ideally with teams larger than 150.
• Proficient in MS Office; strong written and spoken communication.
• Solid relationship building, integrity, confidentiality, and accountability.
• Strong analytical and problem-solving abilities.
• Self-motivated, proactive, and takes ownership.

Responsibilities

• Oversee facilities, resources and workplace operations to ensure business continuity and productivity; coordinate space planning and office changes with stakeholders.
• Champion a positive, inclusive workplace by driving onboarding, engagement and wellbeing initiatives.
• Collaborate with leadership to design and deliver onboarding, engagement and social initiatives; seek continuous improvement of workplace experience.
• Coordinate health, safety and wellbeing initiatives; lead BIA, BCP, and SCM activities for safety and resilience.
• Manage relationships with building management, landlords and service providers; ensure contract obligations and renewals are met.
• Support vendor evaluation and negotiation; monitor performance, quality and timelines; escalate issues as needed.
• Drive cost awareness and budget adherence; promote efficient resource use and waste reduction.
• Identify opportunities for cost efficiency and continuous improvement in operations.

Skills

Communication skills

Leadership

Stakeholder management

Problem solving

Self-motivated

Education

Bachelor’s degree (BA/BS)

Tools

PowerPoint

Excel

Word

Job description

Category: Facilities & Office Management

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

A Brief Overview

The Office Manager is responsible for overseeing office operations, enhancing employee experience, and ensuring the effective delivery of administrative and workplace services. The role works closely with internal stakeholders to support business needs, promote a productive work environment and drive continuous improvement across office operations and will evolve in scope and responsibility as business needs grow, providing opportunities for expanded leadership, strategic involvement, and cross‑functional contribution.

What you will do

Office Operations & Workplace Management

• Oversee office facilities, resources, and workplace operations to ensure business continuity, employee productivity, and a safe, well‑functioning environment. Act as the central point of coordination for office‑related matters, leading space planning, office changes, and timely resolution through effective stakeholder communication.

Employee Experience & Engagement

• Champion a positive, inclusive, and service‑oriented workplace experience by acting as an employee concierge and driving initiatives that support employee wellbeing, engagement, convenience, and productivity.
• Collaborate with internal stakeholders to design and deliver onboarding, engagement, wellbeing, and social initiatives, continuously identifying innovative and practical enhancements to the overall workplace experience.

Safety, Risk & Business Continuity

• Coordinate occupational health, safety, and wellbeing initiatives in compliance with company policies and regulatory requirements. Lead and support BIA, BCP, and SCM activities to ensure safety, emergency preparedness, and operational resilience, including fire safety, first‑aid readiness, and building evacuation preparedness.
• Manage and govern relationships with building management, landlords, and key service providers, ensuring tenancy obligations, renewals, and facility requirements are met in line with contractual agreements.
• Support sourcing, evaluation, and negotiation of vendors and service providers, while monitoring performance, service quality, and timelines, and proactively escalating and resolving issues as required.
• Drive cost awareness, budget adherence, and responsible use of office resources by monitoring office‑related expenditures, promoting efficient planning, and minimizing waste through effective controls.
• Identify and support cost efficiency and continuous improvement initiatives by reviewing spend patterns and highlighting opportunities to enhance operational value.

Process Development & Continuous Improvement

• Develop, document, and standardize clear, practical office and administrative processes aligned with company guidelines to ensure consistency, usability, and effective knowledge transfer.
• Continuously review and enhance processes by identifying inefficiencies and driving improvement initiatives that strengthen operational effectiveness, efficiency, and service quality.

Stakeholder Collaboration & Leadership Contribution

• Work closely with internal teams and leadership to deliver day‑to‑day operational requirements with timely execution and issue resolution. Take hands‑on ownership of tasks, projects, and initiatives aligned with business priorities, ensuring clear communication and follow‑through. Represent the office management function with professionalism and operational credibility through consistent, reliable delivery.

Qualifications

• H.S. Diploma or General Education Degree (GED).
• Bachelor’s Degree in Arts/Sciences (BA/BS) preferred.
• 10+ Years Experience in office management work preferably with staff size exceeding 150.
• Skills in MS Office suite, especially PowerPoint, Word and Excel.
• Strong written and spoken communication skills.
• Solid relationship building and management skills.
• Demonstrates high levels of integrity, confidentiality, and accountability.
• Strong analytical and problem-solving skills.
• Self‑motivated, proactive, and passionate, with a strong sense of ownership and initiative.

What you can expect from RGA:

Gain valuable knowledge from and experience with diverse, caring colleagues around the world.

Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.

Join the bright and creative minds of RGA, and experience vast, endless career potential.

We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real‑time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.