Director, Operational Risk Management, APAC

Reinsurance Group of America, Incorporated; Kuala Lumpur; On-site; MYR 360,000 - 600,000; Full time

Job summary

Reinsurance Group of America, Incorporated (RGA) is seeking a Director of Operational Risk Management for APAC. This role oversees the risk management framework, strengthens governance, and drives resilience across the APAC region.

You will partner with business and risk leaders to deliver actionable risk insights and ensure informed decision-making. The ideal candidate has 10+ years in operational risk within insurance/reinsurance, strong communication, and proven ability to influence across

Qualifications

• Bachelor or Master’s degree in Finance, Risk Management, Business, Actuarial Science or equivalent.
• Professional qualifications (GARP, PRM, FRM, or CII) preferred.
• 10+ years' experience in operational risk, audit, or resilience within reinsurance or insurance.

Responsibilities

• Support implementation of the Operational Risk Management framework and governance standards.
• Lead operational risk programs including RCA, KRIs, and incident management.
• Improve control effectiveness through risk assessments, testing, reviews, and remediation.
• Strengthen business continuity and resilience through planning, testing and continuous improvement with risk leaders.
• Provide operational risk evaluations for transactional risk assessments.
• Partner with leaders to identify risks and implement mitigation strategies.
• Deliver risk insights and reporting to senior management and risk committees.
• Foster a strong risk culture through stakeholder engagement and guidance.
• Collaborate to develop local risk teams and drive risk initiatives.

Skills

Operational risk management

Governance

Stakeholder management

Risk reporting

Communication

Analytical skills

Education

Finance/Risk Management/Business/Actuarial Science degree

Tools

Power BI

Excel

Job description

You desire impactful work.

You're RGA ready

RGA is a purpose-driven organization working to solve today's challenges through innovation and collaboration. A Fortune 200 Company and listed among its World's Most Admired Companies, we're the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

Position overview

The Director, Operational Risk Management, APAC provides supervision of the Operational Risk Management framework and its effective implementation across the APAC business. Working closely with business, functional and risk leaders, the role strengthens governance and controls, enhances operational resilience, drives process improvement, and enables informed, risk-based decision-making.

Responsibilities

• Support implementation of the Operational Risk Management framework, risk management strategy, and governance standards
• Lead key operational risk management programs, including Program Insight/RCA, KRIs, operational risk incident management
• Improve control effectiveness through risk assessments, control testing, process reviews, and timely remediation of identified issues
• Strengthen business continuity, crisis management, and operational resilience through planning, testing, and continuous improvement in partnership with country risk leaders, functional experts and enterprise colleagues
• Provide operational risk evaluations and assessments for transactional risk assessment
• Partner with business leaders to identify emerging risks and implement practical mitigation strategies
• Deliver clear, actionable risk insights and reporting to senior management and risk committees regarding to Operational Risk
• Foster a strong risk culture through stakeholder engagement, coaching, and guidance
• Collaborate and develop local risk teams while driving operational risk and process improvement initiatives

Qualifications

• Bachelor or Master's degree in Finance, Risk Management, Business, Actuarial Science and/or equivalent experience
• Professional qualifications (ie. GARP, PRM, FRM, or CII) in related field is preferred
• Minimum 10+ years' experience of operational risk, audit, resilience experience within related reinsurance or insurance industry
• Advanced understanding risk management frameworks and regulatory expectations
• Strong influencing and excellent communication skills. Proven stakeholder management and change management capabilities
• Ability to translate complex risks into practical business solutions and executive-level reporting
• Identifies and resolves technical, operational, and organizational problems
• Guides, influences, and persuades others either internally in other areas or externally with customers or agencies
• Ability to make timely and effective decisions
• Demonstrates strong analytical skills, attention to detail and accuracy
• Advanced skills in Excel, SharePoint, Power BI and PowerPoint

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What you can expect from RGA:

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.

• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.

• Join the bright and creative minds of RGA, and experience vast, endless career potential.

We're excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience- without considering name, gender, or other personal details and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.