Office Clerk cum Sales

NESQ Resources (M) Sdn Bhd; Bachok; On-site; MYR 48,000 - 72,000; Full time

Job summary

NESQ Resources (M) Sdn Bhd is seeking a branch-based sales and logistics associate to drive revenue from both B2B and retail channels. You will manage corporate accounts, close individual sales, process orders, and maintain premium product handling from pick to delivery.

You will coordinate courier shipments, ensure inventory accuracy, and support administrative tasks to keep the branch compliant and efficient.

Responsibilities

• B2B Account Management: Prospecting and securing corporate clients; negotiate bulk pricing and draft business contracts.
• Retail Sales & Customer Service: Attend to walk-in or online customers, explain health benefits, close sales.
• Order Processing: Generate quotations, POs, and tax invoices for B2B and regular clients.
• Client Retention: Provide after-sales support and ensure recurring orders for B2B accounts.
• Logistics & Inventory: Pick, pack, ship, manage stock levels, and coordinate courier logistics.
• Quality Control: Inspect products and packaging to preserve premium presentation.
• Data & Administration: Log daily sales, update CRM, prepare sales reports, file DOs and invoices.

Job description

Your revenue-generating duties span both individual retail customers (B2C) and corporate/wholesale clients (B2B).

B2B Account Management: Prospecting and securing corporate clients (e.g., companies buying premium bird's nest for corporate gifting, employee wellness, or retail partners). You will negotiate bulk pricing, draft business contracts, and manage these high-value relationships.

Retail Sales & Customer Service: Attending to walk-in or direct online customers, explaining the health benefits of NESQ products, and closing individual sales.

Order Processing: Generating official quotations, purchase orders (POs), and tax invoices for both B2B and regular clients.

Client Retention: Providing ongoing after-sales support, resolving any delivery or product issues, and ensuring recurring orders from your B2B accounts.

Since you are handling physical products—especially premium, delicate items like concentrated bird's nest—careful logistics management is a major part of the day-to-day work.

Pick, Pack, and Ship: Physically picking items from the branch inventory, securely packing them to prevent damage during transit, and preparing parcels for courier pickup or direct delivery.

Quality Control: Inspecting products and packaging before they leave the branch to ensure they meet the brand's premium presentation standards (especially critical for corporate B2B gifts).

Courier Coordination: Generating shipping labels (e.g., via EasyParcel or direct courier portals), tracking outbound shipments, and updating customers on their delivery status.

Inventory Tracking: Monitoring stock levels of both the products and the packing materials (boxes, bubble wrap, ribbons), and triggering restock requests to HQ before you run out.

3. General Administration

The background work required to keep the branch organized and compliant.

Data & Record Management: Logging daily sales data, updating the customer CRM (Customer Relationship Management) database, and preparing weekly/monthly sales performance reports.

Documentation: Filing delivery orders (DOs), signed invoices from B2B clients, and courier receipts for accounting purposes.

Branch Upkeep: Ensuring the physical office and packing station are clean, organized, and running efficiently.