Office Clerk cum Sales

NESQ Resources (M) Sdn Bhd; Alor Setar; On-site; MYR 24,000 - 42,000; Full time

Job summary

NESQ Resources (M) Sdn Bhd in Malaysia seeks a versatile sales and operations associate to support both B2B and B2C activities at the Alor Setar branch. You will handle corporate gifting accounts, retail customers, and end-to-end order processing.

Responsibilities include prospecting, negotiating, generating quotations, packing, shipment coordination, and CRM data entry, with emphasis on premium products and careful logistics.

Qualifications

• Experience handling both B2B and B2C sales
• Strong communication and negotiation skills
• Ability to manage orders and invoicing processes

Responsibilities

• Develop and manage B2B accounts and corporate gifting deals
• Attend to walk-in or online customers and close sales
• Generate quotations, POs, and tax invoices
• Coordinate pick, pack, ship and courier tracking
• Inventory tracking and restock requests
• Quality control of premium products
• Data entry into CRM and sales reporting

Skills

B2B account management

Retail sales

Customer service

Negotiation

Order processing

Tools

EasyParcel

CRM software

Job description

Your revenue-generating duties span both individual retail customers (B2C) and corporate/wholesale clients (B2B).

B2B Account Management: Prospecting and securing corporate clients (e.g., companies buying premium bird's nest for corporate gifting, employee wellness, or retail partners). You will negotiate bulk pricing, draft business contracts, and manage these high-value relationships.

Retail Sales & Customer Service: Attending to walk-in or direct online customers, explaining the health benefits of NESQ products, and closing individual sales.

Order Processing: Generating official quotations, purchase orders (POs), and tax invoices for both B2B and regular clients.

Client Retention: Providing ongoing after-sales support, resolving any delivery or product issues, and ensuring recurring orders from your B2B accounts.

Since you are handling physical products—especially premium, delicate items like concentrated bird's nest—careful logistics management is a major part of the day-to-day work.

Pick, Pack, and Ship: Physically picking items from the branch inventory, securely packing them to prevent damage during transit, and preparing parcels for courier pickup or direct delivery.

Quality Control: Inspecting products and packaging before they leave the branch to ensure they meet the brand's premium presentation standards (especially critical for corporate B2B gifts).

Courier Coordination: Generating shipping labels (e.g., via EasyParcel or direct courier portals), tracking outbound shipments, and updating customers on their delivery status.

Inventory Tracking: Monitoring stock levels of both the products and the packing materials (boxes, bubble wrap, ribbons), and triggering restock requests to HQ before you run out.

3. General Administration

The background work required to keep the branch organized and compliant.

Data & Record Management: Logging daily sales data, updating the customer CRM (Customer Relationship Management) database, and preparing weekly/monthly sales performance reports.

Documentation: Filing delivery orders (DOs), signed invoices from B2B clients, and courier receipts for accounting purposes.

Branch Upkeep: Ensuring the physical office and packing station are clean, organized, and running efficiently.