Network Security Engineer (Client Support-Junior/Senior)

Bridgenet Solutions Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Bridgenet Solutions Sdn Bhd in Kuala Lumpur seeks a Network Security Engineer (Junior/Senior) to deliver 24/7 technical support to clients remotely or onsite. You will gather data during incidents, manage resolution status, and escalate as needed while coordinating with sales, engineering, and project teams.

The role requires a IT/CS degree, strong security knowledge, and willingness to work after hours and weekends.

Qualifications

• Bachelor’s degree or diploma in IT/CS.
• For junior role, fresh graduates may apply; for senior, 5+ years of experience.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication abilities.
• Willing to work after office hours, holidays, and weekends.
• Solid knowledge of IP protocols, VPNs, and firewalls.
• Familiar with Fortinet, CheckPoint, Palo Alto, Cisco ASA.
• Familiar with IPS solutions like TippingPoint/FirePower and proxy/Web security.

Responsibilities

• Provide 24/7 high-quality technical support remotely or onsite.
• Attend in-person meetings with clients to address incidents and gather info.
• Manage resolution status for all cases per SLA.
• Escalate to relevant departments and keep stakeholders updated.
• Log information for reporting purposes.
• Maintain knowledge of competitive and complementary security solutions.
• Coach and develop team members to enhance product knowledge.
• Develop and maintain relationships with prospects, customers, and partners.
• Collaborate with field sales, project management, engineering, and support teams.
• Participate in project implementation as required.
• Create and transfer documentation and knowledge resources.
• Monitor support outcomes and alert sales to customer-satisfaction risks.

Skills

TCP/IP networking

Routing & switching

VPN

Firewall

IPS/IDS

WAF

Cybersecurity knowledge

Analytical skills

Communication skills

Willingness to work after hours

Education

Bachelor’s degree / Diploma in Information Technology, Computer Science

Tools

Fortinet

CheckPoint

Palo Alto

Cisco ASA

TippingPoint

TrendMicro

IronPort

Job description

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Network Security Engineer (Client Support-Junior/Senior)

Bridgenet Solutions Sdn Bhd – Kuala Lumpur, Kuala Lumpur

Established in 2003, Bridgenet specializes as a top-notch Information Technology Solutions Provider and Managed Service Provider for various businesses. We started off as a dedicated service provider in computer supporting systems and over the years, we have progressed to also develop programs that empower clients in maintaining their IT Infrastructure.

As a reliable security solutions provider, we have expand & retain talent which highly experienced certified engineers, sales and project team, the organization keeps itself committed to meeting its customer needs.

The company has also built strategic relationship with renowned organizations such as Cisco and many more, thus providing clients with greater reach and forming the basis for rewarding global partnerships.

Lately in 2021, Bridgenet have been acquired by Celcom Axiata Berhad and become part of the CDB Group to become the largest ICT solutions and services provider in Malaysia by speeding up digital transformations and modernizing our customers’ ICT infrastructures by prioritizing cybersecurity.

Job Description

To provide 24/7 high-quality technical support to customers remotely or onsite.

Attend in-person meetings with clients to address incidents efficiently, by gathering/logging all necessary information for troubleshooting.

Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner/agreed SLA.

Following standard procedures for proper escalation to other relevant departments and ensuring that stakeholders are kept up to date on the status of incidents.

Logging all necessary information for reporting purposes.

Maintains knowledge of competitive products as well as complimentary solutions.

Provides coaching and professional development to team members to enhance their product knowledge, technical acumen, and technical sales skills.

Develops and maintains relationships with prospects, customers, and partners.

Work collaboratively with the field sales, project management, engineering, and support teams.

Involvement in project implementation if required.

Create/prepare documentations and technical knowledge transfer.

Monitors customer support for technical solutions implemented and alerts the field sales to potential customer satisfaction threats or competitor activity.

Requirements

Bachelor’s degree / Diploma in Information Technology, Computer Science, or any equivalent.

For junior role, Fresh graduates are encouraged to apply. For Senior role, at least 5 years and above of relevant working experience.

Good analytical and problem-solving skills.

Excellent interpersonal and communication skills.

Time management, well organized and able to work with autonomy.

Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.

Well verse knowledge of IP protocol (TCP/IP) networking routing and switching protocols, VPN, Firewall, IPS, Load Balancer, WAF.

Familiar with Firewall solutions such as Fortinet, CheckPoint, PaloAlto, or Cisco (ASA).

Familiar with IPS solutions such as TippingPoint, TrendMicro, or Cisco (FirePower).

Familiar with Email & Web (Proxy) solutions such as Fortinet, Symantec, Bluecoat, or Cisco (IronPort).

Knowledge or experience in any cybersecurity related solutions.

Applicant must be willing to work after office hours, Public Holiday, and Weekends.