Network Operations Technician (Tier 2)

Cushman & Wakefield; Johor Bahru; On-site; MYR 45,000 - 78,000; Full time

Job summary

Cushman & Wakefield Malaysia is seeking a Network Operations Technician (Tier 2) to supervise telecom fibre deployment, vendor work, and daily network operations across the Data Centre campus. The role requires traveling between sites and possessing a personal vehicle.

You will monitor fibre connectivity, respond to incidents, and assist engineers with troubleshooting while ensuring SOPs and MOPs are followed. Experience in fibre splicing and test equipment is preferred.

Qualifications

• Strong communication with stakeholders across functions and levels.
• Troubleshooting, problem-solving, and decision-making with ability to work independently.
• Familiarity with data centre interconnectivity and cabling standards.
• Hands-on fibre troubleshooting experience.
• Willingness to travel across multiple sites (40–50km apart) and PPE requirements.

Responsibilities

• Supervise telecom fibre deployment progress and report to stakeholders.
• Monitor high-risk fibre routes and supervise vendor work at multiple locations.
• Provide onsite support during maintenance and change events.
• Respond to network incidents with first-line troubleshooting of hardware and connectivity issues.
• Conduct routine equipment checks to reduce downtime and risk.
• Coordinate ISP repairs for fibre breaks and ensure site safety and SOP adherence.
• Support engineers with troubleshooting and root-cause analysis.

Skills

Communication

Troubleshooting

Problem solving

Independent work

Travel willingness

Vehicle ownership

Education

No formal degree required

Tools

OTDRs

Power meters

Fibre splicing tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsibility

Job Title

Network Operations Technician (Tier 2)

Job Description Summary

"The Network Operations Technician supervises telecom fibre deployment, vendor work, and day-to-day network operations across the Data Centre campus.

Acting as the Client's eyes and hands onsite, the Technician monitors vendor progress and quality, and responds to fibre breaks and network incidents both on and off campus (e.g. construction-related cable damage). As this involves travel between sites, the role requires a personal vehicle."

Job Description

PRINCIPAL RESPONSIBILITIES

• Supervise and report on telecom fibre deployment progress, including work at campus ingress, remote relay/fibre break locations, and ISP commissioning.
• Monitor high-risk fibre route activity and supervise vendor work across multiple project locations, escalating risks and progress to stakeholders.
• Provide onsite support during scheduled maintenance and change events
• Monitor network alerts and respond promptly to incidents, providing first response and troubleshooting hardware, network, and connectivity issues.
• Conduct preventive inspections and routine equipment checks, including in the core and supercore rooms, to reduce downtime and operational risk.
• Receive fibre break alerts with coordinates, coordinate ISP repair dispatch, and physically attend to and repair dark fibre breaks, including Priority-1 cables.
• Respond to network incidents both within and outside the Data Centre perimeter, such as construction-related fibre damage.
• Assist network engineers with troubleshooting and root cause analysis
• Oversee vendors working in live/supercore data halls.
• Ensure adherence to SOPs, MOPs, and technical standards across all onsite work.
• Monitor fibre connectivity between sites/buildings to maintain continuity of critical links.
• Maintain on-call standby coverage and provide overtime support for after-hours incidents and major events, with shift schedules communicated in advance.
• Ensure adherence to Standard Operating Procedures (SOPs) and Methods of Procedures (MOPs) as well as technical standards.
• Conduct routine equipment checks within the dedicated core room and supercore room (DCT) during the live operations (Day 2) phase.
• Monitor dedicated fiber connectivity between different DCs/buildings to ensure continuity of critical links.
• Maintain standby coverage and provide overtime support for after-hours incidents when necessary

People Leader Responsibilities

Leads/Assigns/Delegates tasks to direct reports and manages a team

Leads/Assigns/Delegates tasks to project team

Key Skills And Capabilities

• Effective communicator who collaborates well with stakeholders across functions and levels
• Strong troubleshooting, problem-solving, and decision-making skills, with the ability to work independently and take ownership of outcomes.
• Solid working knowledge of data centre interconnectivity (metro connect), structured cabling standards, and the ability to read technical drawings and wiring diagrams.
• Hands-on skillset for physical fibre troubleshooting
• Flexible to support after-hours during incidents, and willing to travel across multiple sites (up to 40-50km apart), including outdoor/undeveloped conditions requiring PPE.
• Must own a personal vehicle and be based in/near Johor Bahru (or able to relocate) to support site travel

Professional Experience

• Minimum 3 years of relevant telecom/network/data centre experience, with the capacity to complete tailored training for the role.
• Practical understanding of fibre splicing and working safely within manhole, vault, or handhole environments.
• Familiar with telecom testing equipment (e.g. OTDRs, power meters) and standard testing procedures and metrics.
• Strong communication skills; industry certifications such as ITIL are advantageous.

INCO: “Cushman & Wakefield”