MYS CTSM - Custody Operations Asset Servicing Senior Supervisor

Citi; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Citi in Kuala Lumpur is seeking a Custody Asset Servicing Senior Supervisor to lead a small team within our Investors Services Operations. The role focuses on reconciling and processing positions related to Corporate Action events, with strong emphasis on risk awareness and service quality.

You will mentor staff, monitor metrics, and collaborate with internal partners to improve processes while ensuring compliance with applicable laws and Citi policies.

Qualifications

• 5-6 years relevant experience in Custody Ops.
• Willing to work on Malaysia public holidays / extended working hours / able to work early shift (if required).
• Prior work experience in a related job that would provide a basic knowledge activities, policies, and procedures of the work area.
• Intermediate MS Office skills.
• Can demonstrate a working knowledge of technical and professional principles and concepts related to the business.
• Knowledge of multiple types of investment instruments including: Equity securities, Fixed Income and Asset Backed securities.

Responsibilities

• To manage reconciling and processing positions related to Corporate Action events.
• These activities include revisions of communications, notifications and facilitating postings for Corporate Action or Proxy events.
• Supervises a small team consisting of support staff.
• Delegates and supervises straightforward tasks.
• Recommends personnel actions such as hiring, discipline, performance evaluations, promotion, compensation adjustments and termination.
• Creates and monitors appropriate metrics for the team managed.

Skills

Teamwork

Analytical thinking

Communication skills

Ability to work under holidays/longer/

Education

Bachelor's degree

Tools

MS Office

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism. We’re currently looking for a high caliber professional to join our team as Custody Asset Servicing Senior Supervisor (Hybrid) (Internal Job Title: Custody Asset Servicing Sr Supv – C11 ) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well‑being to help plan for your future.

Shape your Career with Citi

Citi’s Investors Services Operation (ISO) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions

In this role, you’re expected to:

• To manage reconciling and processing positions related to Corporate Action events
• These activities include revisions of communications, notifications and facilitating postings for Corporate Action or Proxy events
• Supervises a small team consisting of support staff
• Delegates and supervises straightforward tasks
• Recommends personnel actions such as hiring, discipline, performance evaluations, promotion, compensation adjustments and termination
• Creates and monitors appropriate metrics for the team managed
• Supervises overall operating efficiency
• Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives
• Supervises the quality and service of self and others; network/navigate within the organization in order to troubleshoot escalated issues and bring appropriate closure
• Identifies any opportunity for implementation process improvements, and service or technology enhancements. Identifies control deficiencies and implement appropriate procedures
• Trains staff on new procedures or technology enhancements
• Creates, develops and maintains business relationships
• Finds opportunities to reduce expenses
• Applies basic understanding of how own area integrates within own subject area
• Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
• Direct impact by ensuring the quality of tasks provided by self and others on team are completed
• Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity
• May act as backup for manager and perform other duties as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5-6 years relevant experience in Custody Ops
• Willing to work on Malaysia public holidays / extended working hours / able to work early shift (if required)
• Prior work experience in a related job that would provide a basic knowledge activities, policies, and procedures of the work area
• Intermediate MS Office skills
• Can demonstrate a working knowledge of technical and professional principles and concepts related to the business
• Knowledge of multiple types of investment instruments including: Equity securities, Fixed Income and Asset Backed securities
• Proven success as a team player
• Bachelor’s degree/University degree or equivalent experience
• Able to work on Malaysia Public Holiday

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.