MYS CTSM - Custody Operations Asset Servicing Senior Supervisor

Citi; Kampung Malaysia Tambahan; On-site; MYR 120,000 - 180,000; Full time

Job summary

Citi is seeking a Custody Asset Servicing Senior Supervisor in Kuala Lumpur to lead a small team and oversee corporate action related processing. The role entails reconciling positions, supervising staff, and driving efficiency while ensuring risk and controls are maintained.

The incumbent will collaborate across functions to deliver accurate service and governance. Ideal candidates bring 5–6 years in Custody Ops, strong MS Office skills, and the ability to work Malaysia public holidays.

Qualifications

• 5–6 years relevant experience in Custody Ops
• Willing to work on Malaysia public holidays / extended hours / early shift if required
• Prior work experience in a related job providing knowledge of work-area policies and procedures
• Intermediate MS Office skills

Responsibilities

• Manage reconciling and processing positions related to Corporate Action events
• Supervise a small team of support staff and delegate straightforward tasks
• Create and monitor metrics for the team and supervise operating efficiency
• Identify opportunities for process improvements and service or technology enhancements
• Train staff on new procedures or technology enhancements
• Maintain and develop business relationships and escalate issues when needed

Skills

Custody Ops experience

Team player

Investment instruments knowledge

MS Office

Education

Bachelor’s degree/University degree or equivalent experience

Tools

MS Office

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Investors Services Operation (ISO) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as Custody Asset Servicing Senior Supervisor (Hybrid) (Internal Job Title: Custody Asset Servicing Sr Supv – C11 ) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

• To manage reconciling and processing positions related to Corporate Action events
• These activities include revisions of communications, notifications and facilitating postings for Corporate Action or Proxy events
• Supervises a small team consisting of support staff
• Delegates and supervises straightforward tasks
• Recommends personnel actions such as hiring, discipline, performance evaluations, promotion, compensation adjustments and termination
• Creates and monitors appropriate metrics for the team managed
• Supervises overall operating efficiency
• Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives
• Supervises the quality and service of self and others; network/navigate within the organization in order to troubleshoot escalated issues and bring appropriate closure
• Identifies any opportunity for implementation process improvements, and service or technology enhancements. Identifies control deficiencies and implement appropriate procedures
• Trains staff on new procedures or technology enhancements
• Creates, develops and maintains business relationships
• Finds opportunities to reduce expenses
• Applies basic understanding of how own area integrates within own subject area
• Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
• Direct impact by ensuring the quality of tasks provided by self and others on team are completed
• Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity
• May act as backup for manager and perform other duties as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5-6 years relevant experience in Custody Ops
• Willing to work on Malaysia public holidays / extended working hours / able to work early shift (if required)
• Prior work experience in a related job that would provide a basic knowledge activities, policies, and procedures of the work area
• Intermediate MS Office skills
• Can demonstrate a working knowledge of technical and professional principles and concepts related to the business
• Knowledge of multiple types of investment instruments including: Equity securities, Fixed Income and Asset Backed securities
• Proven success as a team player
• Bachelor’s degree/University degree or equivalent experience
• Able to work on Malaysia Public Holiday

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.