MY0385: Control Room Agent-Senior

FedEx Express México; Malaysia; On-site; MYR 48,000 - 72,000; Full time

Job summary

FedEx Express México in Malaysia is seeking a Senior Control Room Agent to monitor and manage real-time operational systems, ensuring processes meet internal standards and deadlines.

The role requires analyzing data, following defined procedures with accuracy, resolving issues, and collaborating with customers and teams while maintaining data integrity and compliance.

Qualifications

• Secondary education or equivalent required.
• Senior role with at least 4 years of related experience.
• Strong accuracy, problem solving, written & verbal communication and teamwork.

Responsibilities

• Monitor and manage real-time operational systems to ensure processes meet internal standards and deadlines.
• Identify and investigate anomalies or deviations, resolving issues or escalating as needed.
• Execute and validate defined procedures with high accuracy using manual and automated systems as required.
• Perform thorough data verification and procedural checks to ensure accuracy and quality.
• Resolve operational problems efficiently, acting as a focal point and implementing corrective actions.

Education

Secondary education or equivalent

Job description

Overview

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

We are committed to building a diverse, equitable and inclusive workforce and offer equal opportunities, fairness and respect to all. We encourage you to apply even if your experience does not align with all aspects of the job description. We do not tolerate discrimination or harassment based on protected characteristics. We will reasonably accommodate team members and third parties with disabilities.

Key Roles

MY0385: Control Room Agent-Senior

Responsibilities

• Monitor and manage real-time operational systems to ensure all processes adhere to internal and external standards and deadlines.
• Identify and investigate anomalies or deviations from standard procedures, using judgment to resolve issues or escalate them as needed.
• Execute and validate defined procedures and processes with high accuracy, utilizing both manual and automated systems as required.
• Perform thorough data verification and procedural checks, ensuring all information is accurate and meets predefined quality criteria.
• Resolve operational problems or exceptions efficiently, acting as a focal point for specific issues and implementing corrective actions when necessary.
• Communicate effectively with customers, team members, and other departments, providing clear updates and coordinating responses to operational issues.
• Develop and maintain job aids, procedures, and training materials, supporting team members and other departments through process changes.
• Generate and review timely reports, analyzing data to identify areas for improvement and ensuring data integrity within organization systems.
• Ensure compliance with company processes, relevant legislation and external regulations, reporting any non-compliance issues to management immediately.
• Collaborate closely with various stakeholders, including customers, vendors, and internal teams, to ensure accurate information flow and resolution of operational issues.

Qualifications

• Minimum Education: Secondary education or equivalent
• Minimum Experience: Senior – Four (4) years work experience
• Knowledge, Skills and Abilities: Accuracy & Attention to Detail; Problem Solving; Interpersonal Skills; Written & Verbal Communication; Team Working Skills

Job Posting End Date

2026-08-31