Customer Experience Relationship Representative (AU Market)

FedEx; Malaysia; On-site; MYR 42,000 - 54,000; Full time

Job summary

FedEx Express in Malaysia seeks a Customer Experience Relationship Representative for the AU Market to deliver exceptional service across channels.

The role requires at least two years in customer service and a secondary education or equivalent. You will manage inquiries, build positive relationships, and support customers through the sales and post-sale journey.

This position offers the chance to develop skills in a global logistics leader.

Qualifications

• Two (2) years of work experience in customer service and interaction.
• Secondary education or equivalent required.

Skills

Customer service

Communication skills

Problem solving

Education

Secondary education or equivalent

Tools

CRM software

Job description

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

Career Mobility and Development:

When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

Total Compensation and Benefits Package:

We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Customer Experience Relationship Representative (AU Market)

Education: Secondary education or equivalent
Experience: Two (2) years of work experience in customer service and interaction

Job PostingEnd Date:

2026-12-31