(MY) PROTEGE RTW - Junior Support Engineer

Infomina; Putrajaya; Sur place; MYR 45 000 - 73 000; Temps partiel

Résumé du poste

Infomina in Malaysia is seeking an IT Support Specialist on a contract basis to help users via phone, email, or ticketing system, and to troubleshoot hardware and software issues.

You will assist with OS installation and configuration (Windows/macOS), guide users on software usage, and work with senior engineers on deployments and migrations. Candidates should have a Bachelor's Degree in CS/IT and strong communication and problem-solving skills.

Qualifications

• Bachelor’s degree in computer science, information technology or related field.
• Basic knowledge of Windows and macOS environments.
• Excellent leadership, communication and problem-solving skills.

Responsabilités

• Respond to user requests via phone, email, or ticketing system.
• Troubleshoot issues related to servers, desktops, laptops, printers, and peripherals.
• Assist with OS installation and configuration (Windows/macOS).
• Provide guidance on software usage and basic IT policies.
• Perform routine checks on hardware and software.
• Maintain accurate records of support requests and resolutions.
• Work closely with senior engineers and IT teams on projects.
• Participate in deployments and migrations as needed.

Connaissances

Windows OS

macOS

IT support

Formation

Bachelor’s Degree in Computer Science, Information Technology, or related field

Outils

Ticketing system

Description du poste

Job Type:

Contract

Location:

Key Responsibilities:

• Respond to user requests via phone, email, or ticketing system.
• Troubleshoot issues related to servers, desktops, laptops, printers, and peripherals.
• Assist with OS installation and configuration (Windows/macOS).
• Provide guidance on software usage and basic IT policies.
• Perform routine checks on hardware and software.
• Maintain accurate records of support requests and resolutions.
• Work closely with senior engineers and IT teams on projects.
• Participate in deployments and migrations as needed.

Requirement:

• Bachelor’s Degree in Computer Science, Information Technology, or related field
• Basic knowledge of Windows and macOS environments.
• Excellent leadership, communication, and problem-solving skills.