MY Customer Success Executive

Toluna Corporate; Kuala Lumpur; On-site; MYR 33,480 - 55,800; Full time

Benefits offered by this job

Competitive pay

Great benefits

Opportunities for growth

Job summary

Toluna Corporate is looking for a motivated Customer Success Executive in Kuala Lumpur, Malaysia. This role involves supporting clients in adopting and benefiting from Toluna's digital research solutions while fostering a positive client experience.

The ideal candidate should be a fresh graduate with strong communication skills and a detail-oriented mindset, eager to start a career in Customer Success.

We offer a diverse workplace, competitive pay, and opportunities for growth within our global team.

Qualifications

• Fresh graduates are welcome to apply.
• Strong communication and interpersonal skills essential for client interactions.
• Detail-oriented, able to manage multiple tasks concurrently.

Responsibilities

• Support clients with onboarding and provide training sessions.
• Build and maintain strong relationships with clients.
• Develop dashboards and reports to support business insights.

Skills

Communication skills

Interpersonal skills

Organizational skills

Troubleshooting skills

Presentation skills

Excel proficiency

Education

Bachelor's degree or equivalent

Tools

Power BI

Job description

Job Application - MY Customer Success Executive Published Date: 2026/04/24, CSM, Toluna MY

We are looking for a motivated and client‑focused Customer Success Executive (CSM Executive) based in KL, Malaysia to support the AMEA region to support the successful adoption and growth of Toluna’s digital research solutions. This role works closely with Corporate clients, end‑clients, and internal teams to ensure a positive client experience while contributing to revenue growth and long‑term client retention.

This is anexcellent entry‑level opportunityfor someone whoenjoys working with clients,technology‑driven products, and cross‑functional teams, and who iseager to develop a career in Client Successor commercial roles.

The suitable candidate should be highly interested in research, client & project / account management with a full hands‑on approach.

Responsibilities

Client Success & Commercial Support

• Support new and existing CSM clients to drive adoption and effective use of Toluna’s digital solutions
• Act as a client point of contact for day‑to‑day support, helping clients maximize value from Toluna Start
• Build strong, positive relationships with clients to support client satisfaction, retention, and upsell opportunities

Onboarding, Training & Consulting

• Assist with client onboarding, including platform walkthroughs, training sessions, and ongoing education
• Consult with clients to understand their research objectives and guide them toward appropriate solutions
• Support clients throughout their project lifecycle, ensuring a smooth and efficient experience

Reporting & Monitoring

• Develop and maintain bi weekly dashboards and reports using tools such as Power BI to support business insights
• Conduct weekly checks and/or monitor client activity based on projects launched and proactively flag discrepancies to Sales and internal stakeholders

Internal Collaboration

• Work closely with Sales, Project Management, Operations, and other internal teams to deliver efficient, high‑quality solutions
• Support internal processes and quality standards to ensure consistent service delivery

Skills and Requirements

• Fresh graduates are welcome to apply.This role is ideal for fresh graduates or early‑career professionals who are eager to build a career in Customer Success.
• Strong communication and interpersonal skills, with confidence working with external clients.
• Commercial mindset with an interest in client success, account growth, or customer‑facing roles.
• Strong knowledge of Excel as well as other software and data formats.
• Excellent written and verbal communication skills, client service oriented.
• English and other Chinese/Asian language skills is a plus.
• Highly organized, detail‑oriented, and able to manage multiple tasks at once.
• Comfortable working with data, reporting tools, and digital platforms.
• Strong presentation skills and comfortable presenting to large audiences.
• Excellent troubleshooting and problem-solving abilities.
• Proactive, eager to learn, and able to work well within a team.

Nice to Have

• Prior experience in client support, customer success, account management, or research/tech environments.
• Familiarity with PowerBI, SaaS platforms, or online research tools.

What we offer

At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

Join our global team. We welcome big thinking and reward great work.