Multilingual Skincare Customer Experience Specialist

CLEF Skincare; Kuala Lumpur; On-site; MYR 39,000 - 58,000; Full time

Job summary

CLEF Skincare in Kuala Lumpur is seeking a customer service professional to handle inquiries across live chat, social media, email, and more. You will provide product information, assist with orders and promotions, and maintain a high standard of service.

The role requires 1–2 years in customer service, with strong Mandarin, English and Bahasa Malaysia communication skills. Familiarity with Shopee, TikTok Shop, and Lazada is a plus. Join a fast-paced skincare brand in Malaysia.

Qualifications

• Diploma or Bachelor’s Degree in Business, Communications, Customer Service, Marketing or a related field.
• 1–2 years of experience in customer service, preferably in beauty/skincare/e-commerce.
• Excellent communication skills in Mandarin, English and Bahasa Malaysia; Mandarin proficiency preferred.

Responsibilities

• Respond promptly and professionally to customer enquiries via live chat, social media, email and other communication channels.
• Provide accurate information regarding products, orders, promotions and brand offerings.
• Assist customers with product-related enquiries, including basic skincare product information and usage guidance.
• Handle customer complaints, feedback and concerns with patience, empathy and a solution-oriented approach.
• Coordinate with Logistics and Warehouse teams on order processing, shipment tracking and delivery-related enquiries.
• Manage product exchanges, returns and refunds in accordance with company policies and procedures.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Education

Diploma or Bachelor’s Degree in Business, Communications, Customer Service, Marketing

Tools

Shopee

TikTok Shop

Lazada

Job description

CLEF Skincare in Kuala Lumpur is seeking a customer service professional to handle inquiries across live chat, social media, email, and more. You will provide product information, assist with orders and promotions, and maintain a high standard of service.

The role requires 1–2 years in customer service, with strong Mandarin, English and Bahasa Malaysia communication skills. Familiarity with Shopee, TikTok Shop, and Lazada is a plus. Join a fast-paced skincare brand in Malaysia.