L1 Customer Service Agent — 24/7 Rotational Shifts

CGP Personnel; Kuala Lumpur; On-site; MYR 28,000 - 29,000; Full time

Benefits offered by this job

EPF & SOCSO contributions

Job summary

CGP Personnel in Kuala Lumpur is seeking a L1 Customer Service Executive for a 12-month renewable contract. You will support customers through phone, email, and live chat while gaining valuable experience in a professional contact center environment.

The position runs on a 5-day work week with rotating shifts, including weekends and public holidays. The base salary is RM2,500 per month, with a performance incentive of up to RM2,550 per month. EPF and SOCSO are provided.

Qualifications

• 1–2 years of Customer Service, Contact Centre, or BPO experience.

Responsibilities

• Handle customer enquiries via live chat, inbound/outbound calls, and email.
• Product and service information
• Account-related assistance and general FAQs
• Follow established SOPs, workflows, and communication guidelines to deliver consistent customer service.
• Identify and raise complex cases, including disputes and chargebacks, account restrictions and fraud-related issues
• KYC and verification issues beyond L1 scope
• Complex complaints requiring further investigation
• Ensure complete and accurate documentation when escalating cases to L2/L3 support teams.
• Maintain accurate ticket logging, categorization, and case tracking.
• Meet individual and team KPIs, including SLA, AHT, quality, and productivity targets.

Skills

Customer service

Communication skills

English

Bahasa Malaysia

Multichannel support

Job description

CGP Personnel in Kuala Lumpur is seeking a L1 Customer Service Executive for a 12-month renewable contract. You will support customers through phone, email, and live chat while gaining valuable experience in a professional contact center environment.

The position runs on a 5-day work week with rotating shifts, including weekends and public holidays. The base salary is RM2,500 per month, with a performance incentive of up to RM2,550 per month. EPF and SOCSO are provided.