Multichannel Customer Support Specialist

Right Recruit; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Fixed allowance

Training

more annual leaves

Accessible by Public Transport

Additional Allowance

OT allowance

Job summary

Right Recruit in Malaysia is seeking a customer service professional to assist customers via incoming calls, online chats, and email. The role focuses on resolving inquiries and complaints with professionalism, while maintaining strong customer relationships and meeting daily targets in line with company standards.

Fresh graduates are welcome, with SPM/Diploma/Degree. Candidates should have solid communication skills, patience, and a proactive attitude in a fast-paced environment.

Qualifications

• Fresh graduates are welcome, with SPM/Diploma/Degree.
• Must possess good communication skills.
• Patient, polite, and customer-service oriented.
• Basic computer operation and familiarity with relevant systems.

Responsibilities

• Assist customers with needs via calls, online chats, and email channels.
• Handle inquiries and feedback professionally and promptly.
• Assist in resolving customer issues and provide appropriate solutions.
• Record and follow up on customer feedback, inquiries, and complaints.
• Maintain good customer relationships and enhance customer satisfaction.
• Achieve daily work objectives in accordance with company procedures and service standards.

Skills

Communication skills

Problem-solving

Logical thinking

Computer literacy

Customer service mindset

Education

SPM / Diploma / Degree

Job description

Right Recruit in Malaysia is seeking a customer service professional to assist customers via incoming calls, online chats, and email. The role focuses on resolving inquiries and complaints with professionalism, while maintaining strong customer relationships and meeting daily targets in line with company standards.

Fresh graduates are welcome, with SPM/Diploma/Degree. Candidates should have solid communication skills, patience, and a proactive attitude in a fast-paced environment.