Mandarin Customer Support - Fresh Graduates Welcome

CB Talents; Nilai; On-site; MYR 36,000 - 54,000; Full time

Job summary

CB Talents in Kuala Lumpur, Malaysia, is seeking Mandarin-speaking Customer Service Specialists to provide support for orders, delivery, payments, and product information, while using English in a professional environment.

Fresh graduates are welcome to apply. Call center experience is not mandatory but advantageous. Candidates must work on-site in Kuala Lumpur and show strong communication skills, curiosity about technology, and the ability to stay calm under pressure.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking and listening.
• Bachelor's Degree, Diploma, or equivalent qualification.
• Minimum 6 months of customer support experience preferred.
• Fresh graduates with relevant degree or diploma encouraged.
• Experience in technical troubleshooting is an advantage.
• Familiarity with mobile OS, smartphones, tablets, PCs or laptops.
• Curious about technology and willing to learn continuously.
• Analytical ability to troubleshoot and resolve issues.
• Ability to navigate multiple systems and tools independently.

Responsibilities

• Provide customer service support for inquiries about orders, delivery, payment, and product information.
• Assist customers with order status, changes, and delivery timeframes.
• Deliver professional interactions following client service standards.
• Meet call quality reports, audits, and customer satisfaction standards.
• Develop and maintain knowledge of client-supported products.
• Accurately record customer information in internal systems.
• Follow training, procedures, and quality guidelines in every interaction.
• Maintain awareness of client products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in support operations.

Skills

Mandarin proficiency

English proficiency

Communication skills

Tech curiosity

Education

Bachelor's Degree or Diploma

Job description

Mandarin-speaking Customer Service Specialists are needed in Kuala Lumpur, Malaysia. The role involves providing customer support in Mandarin for inquiries about orders, delivery, payment, product information, pre‑orders, and general questions, while also using English in a professional environment.

Additional Information

• Fresh graduates are welcome to apply.
• Call center experience is not mandatory, but it would be an advantage.
• Candidates must be willing to work on‑site in Kuala Lumpur, Malaysia.
• Suitable for candidates with strong communication skills, curiosity about technology, and willingness to be coached.

Requirements

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.
• Strong curiosity in understanding technology and continuous learning.
• Analytical ability to identify, troubleshoot, and resolve customer issues.
• Confidence in navigating multiple systems and tools to find accurate solutions.
• Ability to work independently in a fast‑paced and high‑demanding environment.
• Professional, calm, and positive attitude when handling pressure.
• Openness to feedback, coaching, and continuous improvement.
• Good time management, multitasking, prioritization, and organizational skills.

Responsibilities

• Provide customer service support for inquiries related to post‑order issues, delivery updates, payment information, product pre‑orders, product pre‑screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high‑quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client‑supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.