Multichannel Customer Experience Specialist

U Mobile; Kuala Lumpur; On-site; MYR 33,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Optical benefits

Insurance

Flexible hours

Staff subsidy

Smart casual

Parental leave

Employee discounts

Public transport access

Job summary

U Mobile in Kuala Lumpur is seeking a customer service professional to help customers with UMobile services across email, social media, NGO, and regulatory channels. The role emphasizes timely investigation of issues, clear written communication, and collaboration with internal teams.

Candidates should have a minimum diploma, at least 3 years in customer service, strong MS Office skills, and comfortable handling non-voice transactions.

Qualifications

• Minimum diploma or bachelor’s degree in a related field.
• Experience in customer service or contact center (3+ years).
• Ability to handle email and social media transactions and investigations.

Responsibilities

• Provide help and advice to customers on UMobile and services via email, social media, NGO, regulatory bodies and complaint cases.
• Investigate issues and provide appropriate recommendations and solutions within guidelines.
• Maintain regular updates to customers on progress and status until closure.
• Coordinate with internal departments to resolve issues promptly.

Skills

Communication skills

Written communication

Typing speed 25-30 wpm

Social media savvy

Education

Diploma or Bachelor’s degree

Tools

Microsoft Office

CRM systems

Job description

U Mobile in Kuala Lumpur is seeking a customer service professional to help customers with UMobile services across email, social media, NGO, and regulatory channels. The role emphasizes timely investigation of issues, clear written communication, and collaboration with internal teams.

Candidates should have a minimum diploma, at least 3 years in customer service, strong MS Office skills, and comfortable handling non-voice transactions.