Multi-Outlet F&B Ops Leader | Elevate Guest Experience

Dandy Modern Food Sdn Bhd; Bayan Lepas; On-site; MYR 100,000 - 145,000; Full time

Benefits offered by this job

Staff Meal

Medical Claims

Structured Training Program

Employee Discount (20%)

Staff Activities & Team Building

Long Service, Birthday & Work Anniv.

Job summary

Dandy Modern Food Sdn Bhd is seeking an energetic Operations Manager to lead restaurant operations, drive sales growth, and develop high-performing teams in Penang. You will oversee daily outlet operations, ensure guest experiences are exceptional, and collaborate with departments to achieve business goals.

Ideal candidates have a Diploma or Bachelor’s in Hospitality or Business and at least five years in restaurant management, with strong leadership and problem-solving abilities in a fast-paced

Qualifications

• Diploma or Bachelor's Degree in Hospitality, Business, or a related field.
• Minimum 5 years of management experience in restaurant or hospitality operations.
• Experience in the F&B industry is preferred.

Responsibilities

• Manage the daily operations of multiple restaurant outlets (Front & Back of House).
• Ensure all outlets follow SOPs, food safety, Halal, and HACCP standards.
• Monitor sales, labour cost, food cost, and outlet performance.
• Plan manpower, approve staff schedules, and support recruitment and onboarding.
• Lead, coach, and develop outlet managers and team members.
• Ensure excellent customer service and resolve guest complaints promptly.
• Work with Marketing to support promotions, events, and campaigns.
• Monitor reservations, corporate bookings, and guest enquiries.
• Coordinate outlet maintenance and ensure equipment is in good working condition.
• Prepare weekly and monthly operational reports.
• Support new outlet openings and operational improvements.

Skills

Leadership

Communication

Problem-solving

Planning

Organizational

Decision-making

People development

Guest experience

Education

Hospitality / Business degree

Tools

None

Job description

Dandy Modern Food Sdn Bhd is seeking an energetic Operations Manager to lead restaurant operations, drive sales growth, and develop high-performing teams in Penang. You will oversee daily outlet operations, ensure guest experiences are exceptional, and collaborate with departments to achieve business goals.

Ideal candidates have a Diploma or Bachelor’s in Hospitality or Business and at least five years in restaurant management, with strong leadership and problem-solving abilities in a fast-paced