Mid Market Account Manager

Menara Maxis; Kampung Paya; On-site; MYR 60,000 - 80,000; Full time

Job summary

MAXIS Malaysia is seeking a SME Account Manager to manage relationships with its SME clients in Klang Valley. The successful candidate will be responsible for developing strategic plans, ensuring KPIs are met, and fostering long-term customer satisfaction through effective relationship management.

Applicants should possess strong communication skills, a results-driven mindset, and a relevant tertiary education. This role offers an opportunity to engage with key business customers and drive operational success.

Qualifications

• Strong communication and interpersonal skills with talent for building relationships.
• Result-driven and eager to help customers by providing solutions.
• Openness to feedback in relationship management.

Responsibilities

• Develop and formulate strategic and tactical plans for market portfolio.
• Ensure KPIs and goals for assigned accounts are met.
• Build market position by identifying potential business deals.
• Implement retention strategy to minimize churn.
• Analyze market strategy for business decision-making.
• Protect company value by keeping information confidential.
• Grow account depth and breadth for better coverage.
• Assist collection team on customer ageing and maintain CRM.
• Develop account plans for all assigned customers.
• Ensure operational smoothness in handling accounts.
• Drive sales opportunities to closure.
• Track post-sales activities for timely delivery.
• Work closely with sales team for sustainable growth.

Skills

Strong communication skills

Interpersonal skills

Relationship management

Result-driven

Education

Tertiary education in business administration, sales, or relevant field

Job description

SME Account Manager

We are looking for a SME Account Manager to oversee the relationships of Maxis with its Small Medium Enterprise (SME) clients in Klang Valley. The role involves obtaining and maintaining long‑term key customers by comprehending their requirements, building strong relationships with strategic customers, and identifying needs to promote Maxis solutions for mutual satisfaction.

Responsibilities

• Develop and formulate strategic and tactical plans for a larger market portfolio.
• Ensure KPIs and goals for the assigned accounts are met.
• Build market position in the assigned accounts by identifying potential business deals and maintaining close relationships with existing and new customers.
• Develop and implement a retention strategy to minimise churn within the portfolio.
• Provide and screen data/information for potential business deals by analysing market strategy, examining risks and financial accuracy for business decision‑making.
• Protect the organisation’s value by keeping company information and tender confidential.
• Grow account depth and breadth to ensure coverage on top of dealer coverage where applicable.
• Assist the collection team on customer ageing and keep the CRM pipeline diligently updated—consistently putting new opportunities week on week and progressing the opportunity sales motion from creation to closing.
• Develop account plans for all assigned customers.
• Work with ECO to drive operational smoothness in handling accounts.
• Be accountable for driving every opportunity to closure with a close plan.
• Track all post‑sales activities to ensure timely delivery.
• Work closely with the Solution Sales/Pre‑Sales team to identify new solutions for all assigned customers for sustainable account growth.

Qualifications

• Strong communication and interpersonal skills with a talent for building relationships at all organisational levels.
• Result‑driven and passionate, eager to help customers by providing solutions based on their needs.
• Relationship management skills and openness to feedback.
• Tertiary education in business administration, sales or a relevant field.

Equal Opportunity Statement

We hire and reward employees based on capability and performance—regardless of ethnicity, gender, age, education, religion, nationality or physical ability.