Microsoft Dynamics Consultant

R Systems; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

R Systems is seeking an experienced Dynamics 365 Business Central Support Consultant (Mandarin speaking) to deliver robust functional support across the APAC region. You will troubleshoot complex financial and SCM issues, support business users, and ensure SLA-driven service in a fast-paced AMS environment.

The role covers BC Finance modules (GL/AR/AP/Fixed Assets) plus Inventory Costing and Procurement, with emphasis on accurate financial processing and strong customer communication in a

Qualifications

• 6-7+ years of experience supporting Microsoft Dynamics 365 Business Central or NAV.
• Strong functional knowledge of BC Finance modules.
• Hands-on experience with AR, AP, GL and month-end close.
• Experience in Inventory Management and SCM processes.
• Experience in AMS/Production Support environments.
• Excellent communication and SLA adherence.

Responsibilities

• Provide functional support for BC customers across APAC.
• Resolve incidents within SLAs, perform root-cause analysis.
• Support GL, AR, AP, Fixed Assets, Cash Management processes.
• Troubleshoot posting, reconciliation, and period-end issues.
• Assist Inventory/SCM, including Costing and Procurement.

Skills

Dynamics 365 BC/ NAV

Finance modules

AR/AP/GL

Inventory Costing

SCM

Troubleshooting

Customer communication

SLA-driven support

Knowledge of APAC region

Ticketing systems

Education

Bachelor's Degree in Accounting/Finance/IS/Business

Dublin?

Tools

Power BI

Power Platform

MS Dynamics certifications

Job description

Dynamics 365 Business Central Support Consultant (Mandarin Speaking)

Location: Malaysia

Experience: 6-7+ Years

Employment Type: Full-time

Role: Functional Support / Application Managed Services (AMS)

Product: Microsoft Dynamics 365 Business Central (BC) / Microsoft Dynamics NAV

About the Role

We are looking for an experienced Dynamics 365 Business Central Support Consultant to provide functional application support for customers across the APAC region. This role is ideal for someone with strong expertise in Finance, Inventory Costing, and Supply Chain Management (SCM) who enjoys troubleshooting complex functional issues, supporting business users, and delivering exceptional customer service in an SLA-driven support environment.

Key Responsibilities

• Provide functional support for Microsoft Dynamics 365 Business Central customers across APAC.
• Manage and resolve support incidents within agreed SLAs, performing root cause analysis and providing timely customer updates.
• Support Finance modules including:
  • General Ledger (GL)
  • Accounts Receivable (AR)
  • Accounts Payable (AP)
  • Fixed Assets
  • Cash Management
  • Month-End & Year-End Closing
• Troubleshoot financial posting issues, reconciliation discrepancies, and period-end processing challenges.
• Support Inventory and Supply Chain processes, including:
  • Inventory Management
  • Inventory Costing
  • Cost Adjustment
  • Inventory Valuation
  • Item Ledger Entries
  • Procurement & Purchasing
  • Warehouse Operations
• Prepare support documentation, knowledge articles, and FAQs to improve customer experience and reduce recurring issues.
• Conduct user guidance and training where required.
• Collaborate with internal teams and escalates complex issues appropriately.

Required Skills & Experience

• 6-7+ years of experience supporting Microsoft Dynamics 365 Business Central or Microsoft Dynamics NAV.
• Strong functional knowledge of Business Central Finance modules.
• Hands-on experience supporting:
• AR, AP & GL
• Month-End & Year-End Closing
• Good understanding of accounting principles and financial processes.
• Experience supporting Inventory Management, Inventory Costing, Purchasing, Sales, Warehouse, and Supply Chain Management.
• Proven experience working in an Application Support, Managed Services (AMS), or Production Support environment.
• Strong troubleshooting and root cause analysis skills.
• Excellent customer communication and stakeholder management skills.
• Experience working with ticketing systems and SLA-driven support.

Mandatory Requirements

• Fluent in Mandarin and English (spoken and written).

Preferred Qualifications

• Bachelor's Degree in Accounting, Finance, Information Systems, Business, or a related discipline.
• Microsoft Dynamics 365 Business Central Functional Consultant Certification is an advantage.
• Experience supporting customers across Greater China, Singapore, Malaysia, or the wider APAC region.
• Exposure to Power BI, Power Platform, Power Automate, or Microsoft Copilot is a plus.

What We're Looking For

We're seeking a customer-focused Business Central Functional Consultant who combines strong Finance expertise with hands-on knowledge of Inventory Costing and Supply Chain Management. The ideal candidate thrives in a fast-paced support environment, communicates effectively with business users, and enjoys solving complex functional challenges while delivering an outstanding customer experience.