Microsoft Dynamics Application Specialist

Demant Technology and Innovation Centre Malaysia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Travel for work globally

Flexible working conditions

Training and conferences

Career opportunities

Job summary

Demant Technology and Innovation Centre Malaysia is building a new CRM team in Kuala Lumpur and seeks a Microsoft Dynamics CRM Application Specialist to provide 3rd level support, troubleshoot production issues, and collaborate with developers and business stakeholders on enhancements and releases.

The role covers 2-3rd level support, incident investigation, root cause analysis, testing support, deployments, performance monitoring, and documentation across a global, innovative hearing health

Qualifications

• 2-7 years' experience supporting Microsoft Dynamics CRM / Dynamics 365 CE applications.
• Experience troubleshooting production incidents and application issues.
• Experience with CRM configuration is an advantage.
• Experience with Azure DevOps or ServiceNow is an advantage.

Responsibilities

• Provide 2-3rd level application support for Microsoft Dynamics CRM (Dynamics 365 CE / On-Prem).
• Investigate, troubleshoot and resolve application incidents and production issues.
• Perform root cause analysis and recommend permanent solutions.
• Work closely with developers during defect resolution and system enhancements.
• Support application testing (SIT/UAT) and production deployments.
• Monitor application performance and ensure service stability.
• Assist Level 2 support with complex issues and escalations.
• Maintain system documentation and knowledge articles.
• Participate in release activities and change management.
• Collaborate with business users when investigating issues or validating solutions.

Skills

Microsoft Dynamics CRM

Dynamics 365 CE

Azure DevOps/ServiceNow

Tools

CRM configuration

Job description

We're building a new CRM team in Kuala Lumpur and are looking for a Microsoft Dynamics CRM Application Specialist to provide 3rd level application support, troubleshoot production issues, and work closely with developers and business stakeholders to deliver system enhancements and releases.

Key Responsibilities:

• Provide 2-3rd level application support for Microsoft Dynamics CRM (Dynamics 365 CE / On-Prem).
• Investigate, troubleshoot and resolve application incidents and production issues.
• Perform root cause analysis and recommend permanent solutions.
• Work closely with developers during defect resolution and system enhancements.
• Support application testing (SIT/UAT) and production deployments.
• Monitor application performance and ensure service stability.
• Assist Level 2 support with complex issues and escalations.
• Maintain system documentation and knowledge articles.
• Participate in release activities and change management.
• Collaborate with business users when investigating issues or validating solutions.

Requirements:

• 2-7 years' experience supporting Microsoft Dynamics CRM / Dynamics 365 CE applications.
• Experience with Microsoft Dynamics CRM (Dynamics 365 CE and/or On-Prem).
• Experience troubleshooting production incidents and application issues.
• Knowledge of CRM configuration is an advantage.
• Experience working with developers during releases and defect fixes.
• Familiar with ITIL incident, problem and change management.
• Experience with Azure DevOps or ServiceNow is an advantage

Join an organisation based on Trust, Openness, and Innovation:

In Demant you will be part of an innovative and challenging environment based on trust and openness, where you will experience a strong will to achieve great results with some ambitious and talented colleagues. You will be part of an environment where flexibility, knowledge sharing, and professional respect make it challenging, meaningful, and fun to go to work every day.

We are a great mix of colleagues who enjoy an open and friendly tone as well as a culture of inclusiveness and mutual support, echoing the values found throughout our organization.

We offer:

• A job in a growing, international company with good career opportunities
• State of the art technology and work in an exciting industry
• Good work life balance with flexible working conditions
• A culture of teamwork, based on knowledge sharing, professional respect, kindness
• We believe in, and encourage, open and honest communication, and we hope to put a smile on your face every workday
• A full-time independent and responsible position
• Training, conferences, and the opportunity for self-development
• We offer the opportunity to travel for work globally

About Demant:

Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers innovative technologies, solutions and expertise to help people hear better. In every aspect, from hearing care and hearing aids to diagnostic equipment and services, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 26,000 people globally and is present with solutions in 130 countries creating life-changing differences through hearing health. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.

At Demant, we value diversity, equity, and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as Demant supports United Nations Sustainable Development Goal 5 on gender equality.