Dynamics CRM Applications Specialist - 3rd/4th Line Support

Demant Technology and Innovation Centre Malaysia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Travel for work globally

Flexible working conditions

Training and conferences

Career opportunities

Job summary

Demant Technology and Innovation Centre Malaysia is building a new CRM team in Kuala Lumpur and seeks a Microsoft Dynamics CRM Application Specialist to provide 3rd level support, troubleshoot production issues, and collaborate with developers and business stakeholders on enhancements and releases.

The role covers 2-3rd level support, incident investigation, root cause analysis, testing support, deployments, performance monitoring, and documentation across a global, innovative hearing health

Qualifications

• 2-7 years' experience supporting Microsoft Dynamics CRM / Dynamics 365 CE applications.
• Experience troubleshooting production incidents and application issues.
• Experience with CRM configuration is an advantage.
• Experience with Azure DevOps or ServiceNow is an advantage.

Responsibilities

• Provide 2-3rd level application support for Microsoft Dynamics CRM (Dynamics 365 CE / On-Prem).
• Investigate, troubleshoot and resolve application incidents and production issues.
• Perform root cause analysis and recommend permanent solutions.
• Work closely with developers during defect resolution and system enhancements.
• Support application testing (SIT/UAT) and production deployments.
• Monitor application performance and ensure service stability.
• Assist Level 2 support with complex issues and escalations.
• Maintain system documentation and knowledge articles.
• Participate in release activities and change management.
• Collaborate with business users when investigating issues or validating solutions.

Skills

Microsoft Dynamics CRM

Dynamics 365 CE

Azure DevOps/ServiceNow

Tools

CRM configuration

Job description

Demant Technology and Innovation Centre Malaysia is building a new CRM team in Kuala Lumpur and seeks a Microsoft Dynamics CRM Application Specialist to provide 3rd level support, troubleshoot production issues, and collaborate with developers and business stakeholders on enhancements and releases.

The role covers 2-3rd level support, incident investigation, root cause analysis, testing support, deployments, performance monitoring, and documentation across a global, innovative hearing health