Merchant Sales Advisor

EasyStore Commerce Sdn Bhd; Puchong; On-site; MYR 45,000 - 112,000; Full time

Benefits offered by this job

Own transport

Job summary

EasyStore Commerce Sdn Bhd is seeking a Merchant Sales Advisor in Malaysia to manage inbound opportunities from trial sign-ups, inquiries, and campaigns. You will understand each prospect’s business, identify how EasyStore can help, and guide them from first conversation to demo and paid subscription.

This role requires engaging with prospects, performing personalised product demos, and moving deals forward with purpose. A transport-owning candidate is preferred.

Qualifications

• 1-3 years of sales, BD, or SaaS experience is advantageous; fresh grads with potential are welcome.
• Strong communication, listening, and questioning skills.
• Commercially minded with measurable sales targets in mind.
• Ability to think critically beyond surface-level questions.
• Curious about business, retail, ecommerce, tech, and various industries.
• Willing to use AI and digital tools in daily sales work.

Responsibilities

• Follow up with inbound leads from trials, website enquiries, campaigns, events, and other channels.
• Respond promptly and maintain strong speed-to-lead discipline.
• Profile prospects by understanding their business, industry, sales channels, and growth plans.
• Conduct meaningful discovery conversations to uncover real needs.
• Ask right follow-up questions and recommend relevant EasyStore solutions.
• Deliver personalised product demos based on prospect context.
• Explain EasyStore in practical terms and connect features to outcomes.
• Help prospects understand growth potential with EasyStore.
• Manage opportunities from first contact through demo, follow-up, negotiation, and closing.
• Maintain a moving pipeline with consistent follow-up and clear next steps.
• Take ownership of personal sales performance and improve conversion.
• Use AI and sales tools to research prospects and prepare conversations.

Skills

Inbound sales

Communication skills

Active listening

Questioning skills

English proficiency

BM or Mandarin

Tools

AI tools

Sales tools

Job description

You enjoy meeting people and turning conversations into meaningful business opportunities. You're confident speaking to people, whether it's face-to-face, over a call, or via WhatsApp. You know how to ask the right questions, listen actively, and guide people toward the right solution.

You're proactive, not afraid to follow up, and comfortable having business-driven conversations. You take ownership of leads, love helping people get started, and know how to balance being helpful with driving results.

You’ll sometimes meet merchants in person, whether it’s for events or merchant meetups, so having your own transport is important.

About the role

As a Merchant Sales Advisor, you will manage inbound opportunities from trial sign-ups, website enquiries, campaigns, events, and other marketing channels.

Your role is to understand each prospect’s business, identify where EasyStore can help, and guide them through the sales journey from first conversation to demo, follow-up, and paid subscription.

This is not a role where you simply respond to enquiries or run the same product demo for everyone. We expect you to understand the business behind every lead, spot opportunities, recommend relevant solutions, and move deals forward with purpose.

Your Key Responsibilities

Follow up with inbound leads from trial sign-ups, website enquiries, campaigns, events, and other channels.

Respond promptly and maintain strong speed-to-lead discipline.

Profile prospects by understanding their business, industry, sales channels, current setup, challenges, and growth plans.

2. Discovery & Solution Selling

Conduct meaningful discovery conversations to uncover the real business need behind each enquiry.

Ask the right follow-up questions instead of only responding to what the prospect asks.

Recommend relevant EasyStore solutions and use cases based on the merchant’s business needs.

Conduct personalised product demos based on each prospect’s business context.

Explain EasyStore in simple, practical terms and connect features to business outcomes.

Help prospects understand how EasyStore can support their next stage of growth.

Manage opportunities from first contact through demo, follow-up, negotiation, and closing.

Maintain consistent follow-up and identify what may be holding prospects back from making a decision.

Keep the sales pipeline organised, updated, and moving towards conversion.

Take ownership of personal sales performance and continuously look for ways to improve conversion.

Use AI and sales tools to research prospects, prepare conversations, and improve productivity.

Qualifications

1-3 years of experience in sales, business development, customer-facing, or SaaS roles is an advantage. Fresh graduates with strong sales potential are welcome to apply.

Strong communication, listening, and questioning skills.

Commercially minded and comfortable working towards measurable sales targets.

Able to think critically instead of only responding to surface-level questions.

Curious about business, retail, ecommerce, technology, and different industries.

Willing to use AI and digital tools as part of daily sales work.

Good written and spoken English. Ability to communicate in Bahasa Malaysia and/or Mandarin is an added advantage.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How would you rate your Bahasa Malaysia language skills?
• How many years' experience do you have as an Inbound Sales Advisor?
• Do you possess or have access to your own transportation?
• Are you willing to travel for this role when required?

EasyStore helps Malaysian retailers unify their online and offline business so they can serve customers better, anywhere, anytime. With ecommerce, POS, loyalty, and a branded shopping app all under one platform, we make retail simple and seamless for over 50,000 growing brands.

EasyStore helps Malaysian retailers unify their online and offline business so they can serve customers better, anywhere, anytime. With ecommerce, POS, loyalty, and a branded shopping app all under one platform, we make retail simple and seamless for over 50,000 growing brands.