Merchant Risk Analyst & Underwriting Manager

Razer Merchant Services Sdn. Bhd.; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

Razer Merchant Services Sdn. Bhd. is seeking a Merchant Risk Analyst & Underwriting Manager to manage complex merchant risk assessments and robust risk controls across payment channels.

You will lead Enhanced Due Diligence (EDD), assess high‑risk merchants, and translate risk insights into practical actions. Collaboration with stakeholders and regulatory compliance are key. The role requires hands‑on underwriting experience, regulatory awareness across multiple jurisdictions, and the ability to

Qualifications

• Bachelor’s degree in Finance, Business Administration, Economics, Risk Management, or related field.
• Professional certifications in Risk, Compliance, or Fraud Management (e.g., CAMS, CFE, FRM) are an added advantage.
• 5–8 years of experience in risk analysis, underwriting, fraud management, or merchant risk within payments, fintech, banking, or e‑commerce.
• Strong knowledge of KYC, KYB, AML/CFT, Sanctions Screening, EDD and ODD.
• In‑depth understanding of card schemes and payment ecosystems (Visa, Mastercard).

Responsibilities

• Lead risk assessment and underwriting for merchant applications, including high‑risk cases.
• Perform Enhanced Due Diligence (EDD) and assess risks across business model, MCC, transaction flow, and geography.
• Make approval, conditional approval, or rejection decisions based on risk and business considerations.
• Oversee Ongoing Due Diligence (ODD) and ensure regulatory, card scheme, and payment channel compliance.
• Mentor junior analysts, review cases, and guide decision‑making to maintain risk standards.
• Develop and refine underwriting frameworks, EDD/ODD processes, and risk controls.

Skills

Risk analysis

Underwriting

Fraud management

KYC/KYB

AML/CFT

EDD/ODD

Card schemes

Education

Bachelor’s degree in Finance, Business Administration, Economics, Risk Management, or related field

Job description

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally. Job Responsibilities : Merchant Risk Analyst & Underwriting Manager role is responsible for managing complex merchant risk assessments and ensuring robust risk management practices across multiple payment channels. This includes leading Enhanced Due Diligence (EDD), assessing high-risk merchants, and ensuring compliance with regulatory, card scheme, and payment channel requirements. The role requires strong hands‑on experience in underwriting, the ability to make sound risk decisions, and the capability to translate risk insights into practical actions. You will work closely with internal stakeholders, support team development, and act as a key decision‑maker for escalated and high‑impact cases. The Merchant Risk & Underwriting role cannot be fully replaced by AI as it requires human judgment in complex, non-standard cases, accountability for regulatory and financial decisions, and the ability to balance business growth with risk exposure. AI serves as a support tool, but final decision‑making and risk ownership must remain with an experienced manager to safeguard the company.

Job Responsibilities

• Lead Risk Assessment & Underwriting: Evaluate and underwrite new and existing merchant applications, including high-risk industries and complex business models Conduct Enhanced Due Diligence (EDD) and assess risks across business model, MCC, transaction flow, and geography Make approval, conditional approval, or rejection decisions based on risk assessment and business considerations Assess exposure risk with clear understanding of financial impact, liability implications, and impact to merchant performance
• Advanced Portfolio Monitoring & Management: Perform ongoing risk assessments and detailed reviews of merchant portfolio to identify high-risk behaviours Oversee Ongoing Due Diligence (ODD) and ensure merchants meet regulatory, card scheme, and payment channel requirements Monitor merchant performance including chargeback ratios, abnormal transaction behaviour, and compliance indicators Recommend appropriate actions such as review, restriction, or termination based on risk findings
• Card Scheme & Payment Channel Compliance Demonstrate strong understanding and hands‑on experience with card schemes (e.g. Visa, Mastercard) and their rules and requirements Ensure merchant compliance with card scheme and payment channel requirements (including e‑wallets and PayNet), including prohibited categories and monitoring thresholds such as excessive chargebacks Apply scheme and channel requirements in underwriting decisions and ongoing risk management
• Assist in Team Management & Mentoring: Support the Manager in guiding the underwriting team and providing day‑to‑day direction Mentor junior analysts by reviewing cases, providing feedback, and guiding decision‑making Ensure consistency, accuracy, and adherence to underwriting standards and risk policies
• Policy and Process Enhancement: Develop and refine underwriting frameworks, EDD and ODD processes, and risk management practices Identify gaps and implement improvements to strengthen risk controls and operational efficiency Ensure internal policies remain aligned with regulatory, card scheme, and payment channel requirements
• Stakeholder Engagement & Reporting: Act as the key contact for escalated and complex risk cases, providing clear analysis and recommendations Support relevant business units by providing underwriting insights and risk assessment support for complex or escalated cases Collaborate with Business, Operations, Dispute, and Compliance teams to support decision‑making Prepare and present risk insights, analysis, and reports to senior management

Pre‑Requisites

• Pre‑Requisites: Bachelor’s Degree in Finance, Business Administration, Economics, Risk Management, or a related field Professional certifications in Risk, Compliance, or Fraud Management (e.g., CAMS, CFE, FRM) are an added advantage Minimum 5–8 years of experience in risk analysis, underwriting, fraud management, or merchant risk within payments, fintech, banking, or e‑commerce industry Proven track record in handling complex underwriting decisions, high‑risk merchant onboarding, and escalated risk cases independently Strong working knowledge of KYC, KYB, AML/CFT, Sanctions Screening, Enhanced Due Diligence (EDD), and Ongoing Due Diligence (ODD) In‑depth understanding of card scheme rules and payment ecosystems, including but not limited to: Visa, Mastercard PayNet (DuitNow, FPX) UPI, e‑wallets, and alternative payment methods Cross‑border payment and regulatory considerations Familiarity with regional regulatory frameworks and ability to interpret requirements from authorities such as BNM, BI, MAS, BOT, and other relevant regulators Ability to assess end‑to‑end risk exposure, including financial, operational, fraud, and reputational risks across multiple payment channels Strong decision‑making and judgment capability, especially for high‑impact, ambiguous, or